Show/hide main menu

Before You Arrive

4. King's IT and Setting Up Your Account

A few weeks before you join us at King's, we will send you an email inviting you to set up your King's IT account. 

The email will contain the following:

  • your King's username which begins with the letter k and has 7 numbers e.g. k0123456 
  • your temporary password 

*Please note: if you have previously studied at King's, are still using the King's username quoted in the email and your original password still works, then you can skip this step and go to 5. Complete Online Enrolment and Photo Upload. 

To set up your IT account please do the following:  

1. Click on this link

2. Follow the instructions to set up your security questions and answers

3. Create a password that you can remember

4. You can now access your email using Outlook web app. Your email username is your King's username plus (for example

Top Tips

  • Your username should be in the format 
  • Please ensure you input your date of birth in the format DDMMYY e.g. 06/11/1992 would be 061192. 
  • As you will use this username and password to log-in to all online services at King's it is important you can remember them. We  recommend you :
    • write down your username
    • choose a password that you will remember, which is easy to type on a UK keyboard

If you encounter any problems, please refer to our FAQ page, or contact the IT Service Desk at, for assistance.


Before arriving at King's

King’s IT provide free software and support. Here are the basics before arriving.

Welcome Week

As part of welcoming you to King’s we provide online advice on all IT basics, to help make your start here as smooth as possible.

  • Help & Support – links to connect you with IT.
  • Wi-Fi – information on how to get online across King’s.
  • Email – how to get set up on email
  • PC Free – find the nearest available PC to study on.
  • IT @ King's Guide – all the information you need, in one place.


Throughout your time at King's

King’s IT is committed to investing in and pioneering top quality services to keep you supported, connected and productive.

  • IT TechBars – instant, on campus IT support.
  • ChargeBox – 30 minutes of free, secure charging for your personal device.
  • - access thousandsof engaging video tutorials, free.
  • OneNote – supports your note taking in lectures and beyond.
  • IT Service Desk – King’s IT offers 24/7 support every day of the year, you can either call or email us for all ranges of IT support. 
Sitemap Site help Terms and conditions Privacy policy Accessibility Modern slavery statement Contact us

© 2017 King's College London | Strand | London WC2R 2LS | England | United Kingdom | Tel +44 (0)20 7836 5454