Consumer Issues
The goods that you buy should always be in a satisfactory condition, defect free (unless you have received them at a discount because of the defect) and fit for the purpose they were intended when you bought them. Likewise services, such as buying a meal in a restaurant or hiring a plumber should fit the bill.
The law provides certain protections to consumers to ensure that they get a fair deal and if they are unsatisfied they have the means to ask for a refund or compensation.
This section is a basic introduction to your consumer rights; what to bear in mind when you are shopping, what to do after you have purchased an item/service with which you are not satisfied and how to avoid being the victim of fraud or a scam.