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About Library Services

Library Services is a key department within the Directorate of Students and Education Support, supporting the College's teaching, learning, research and administrative activity. Led by the Director, Robert Hall, Library Services has five divisions: Customer Engagement, Collections & Research Support,Learning & Skills, Business Operations & Space and Systems & Service Management.

Library Services are located across the five main campuses offering subject-specific resources with help and advice from qualified staff. Library Services also offers a portfolio of services to an extensive network of affiliated organisations including NHS staff from three internationally renowned teaching hospitals: King’s College Hospital, Guy’s and St. Thomas', and South London and Maudsley.

 

Customer Engagement 
Customer Services

Customer Services take pride in ensuring that users of the libraries enjoy a first rate experience. The department develops and provides a range of services for a diverse user base and aims to help them get the most out of services and resources. Customer Services encourage and monitor a range of feedback and communication on the service in order that it develops in line with customer needs.

Customer Services provide a range of circulation services via self service means, such as state of the art self service machines that issue, return, renew, take fine payment and display account information. They also provide laptop loans, photocopying and printing services via self service facilities. Help is always available from library staff in using these functions.

Customer Services offer a modern and professional enquiry service. Enquiries are answered on enquiry desks at each library as well as by telephone, email and online chat. Library users ask a range of questions from directional queries and basic IT advice, to more in depth support with identifying and using the library resources and collections. Customer Services aim to answer as many questions as possible at the point of need. Referral to specialists in other teams is available for in-depth support.

The department also looks after the library spaces, providing a safe and clean study environment and developing spaces in line with changing user requirements for different types of study zone and equipment. In order to look after these spaces effectively, Customer Services work closely with their colleagues in Estates and maintain tasks such as shelving, signage, stock repair and stock moves.

Partnership & Liaison

The Partnership & Liaison team focus on building relationships between Library Services and the Faculties and ensuring that staff and students are fully supported by our resources and our Library staff. The team members are called Library Liaison Managers and you will have a named point of contact for your Faculty (see information below). 

We can help with the following:

  • Liaison between staff and students and Library Services.
  • Development of print and electronic library collections.
  • Outreach and promotion of Library Services to our users. 

 

Collections & Research Support

 The Collections & Research Support (CaRS) Department develops and manages Library, Archive and Special Collections at King’s by acquiring, cataloguing and preserving information materials in many different formats. The Department also provides support on scholarly communication issues including copyright, open access and research data management, and engages the community with collections through a variety of outreach activities.There are four teams in CaRS:

  • Archives Services
  • Collection Development
  • Research Support
  • Special Collections.
Learning & Skills

Learning & Skills empowers students, staff and other learners to succeed in the tasks that are foundational to their learning, teaching and research activities. Through interactive online learning resources and face-to-face workshops and clinics, the team partners with each learner to grow their academic skills and digital literacy. 

  • By working across three skills areas (Information Skills, IT Skills and Study Skills), Learning & Skills encourages learners to: 
  • Enhance their abilities in finding, evaluating and using information.
  • Expand their digital capabilities and use of technology.
  • Strengthen their capacity to become strategic thinkers.
  • Enrich all the skills they need to excel at and beyond university.

Learning & Skills is also the home of the King’s Experience team, who support experiential learning here at King’s, administering awards, funding and organising ceremonies.

Business Operations & Space

Business Operations & Space (BOS) provides a centralised support service for business administration, space management and marketing & communications, facilitating cohesive and efficient business practices across Library Services.

  • Finance
  • Workforce management
  • Space & facilities management
  • Business administration
  • Business intelligence
  • Compliance
  • Business continuity
  • Supplier management
  • Marketing & communications.
Systems & Service Management

Systems & Service Management empower Library Services to deliver a world-class student and staff experience by facilitating continuous improvement, ensuring effective exploitation of technology and enabling consistent management and development of our services.

  • Organisational Development
  • Quality Service Framework
  • Systems and Technology
  • Information Management
  • Business Planning
  • Service Improvement.
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