Frequently Asked Questions
Print version
What is the function of the Student Services Centre?
Post-Qualification Undergraduate FAQ
Postgraduate FAQ
Data Management FAQ
Assessments FAQ
General queries
NMC Registration
FAQs for Academics
Post-Qualification Undergraduate FAQ
Postgraduate FAQ
Data Management FAQ
Assessments FAQ
General queries
NMC Registration
FAQs for Academics
What is the function of the Student Services Centre?
The Student Services Centre is responsible for:
• Registration queries and student records management.
• Post-qualification admissions and administrative support, including Study Days.
• Pre-qualification admissions and administrative support, including clinical placements.
• Assessment information, assignment submission and return; exams, markers returns, appeals and results.
• Withdrawals and interruptions.
• Data quality and data management.
• Quality Assurance matters – e.g. curriculum administration, NMC validation and teaching and education committee support.
• Registration queries and student records management.
• Post-qualification admissions and administrative support, including Study Days.
• Pre-qualification admissions and administrative support, including clinical placements.
• Assessment information, assignment submission and return; exams, markers returns, appeals and results.
• Withdrawals and interruptions.
• Data quality and data management.
• Quality Assurance matters – e.g. curriculum administration, NMC validation and teaching and education committee support.
Post-Qualification Undergraduate
I have studied with King's before. Do I have to enrol?
Yes. Students need to re-enrol every academic year.
What is the difference between level 5 & 6 modules?
Level 5: You are expected to understand the basic concepts, knowledge & skills. You will be required to demonstrate a critical response to material and be able to integrate theory and practice.
Level 6: You are expected to understand more complex concepts, knowledge & skills. You will be required to think critically, to problem solve and to apply theory reflectively in practice. Demonstrate the ability to work independently to a high standard.
I wish to interrupt/withdraw from my studies.
Please contact your module or programme leader to discuss this and make sure you have their permission to interrupt or withdraw. Once you have done this, please complete the online interrupt/withdrawal forms at the following link: http://www.kcl.ac.uk/teares/nmvc/postqual/pqinterrupt/
I will be returning from an interruption what do I need to do?
Please contact your programme leader who will liaise with the Student Services Centre to reactivate your record.
Will I get a certificate at the end of my course/programme?
Certificates are awarded upon the successful completion of programmes but not individual modules.
However, students who complete Mentorship do receive a certificate upon successful completion of the module. This is because Mentorship is a recognised but non-recordable NMC qualification students and students will require proof of successful completion of the mentorship modules.
Students who complete Study Days also receive certificates upon completion of the study day event.
How long do the undergraduate Post-qualification programmes last?
A maximum of 5 years is allowed to complete a programme.
Yes. Students need to re-enrol every academic year.
What is the difference between level 5 & 6 modules?
Level 5: You are expected to understand the basic concepts, knowledge & skills. You will be required to demonstrate a critical response to material and be able to integrate theory and practice.
Level 6: You are expected to understand more complex concepts, knowledge & skills. You will be required to think critically, to problem solve and to apply theory reflectively in practice. Demonstrate the ability to work independently to a high standard.
I wish to interrupt/withdraw from my studies.
Please contact your module or programme leader to discuss this and make sure you have their permission to interrupt or withdraw. Once you have done this, please complete the online interrupt/withdrawal forms at the following link: http://www.kcl.ac.uk/teares/nmvc/postqual/pqinterrupt/
I will be returning from an interruption what do I need to do?
Please contact your programme leader who will liaise with the Student Services Centre to reactivate your record.
Will I get a certificate at the end of my course/programme?
Certificates are awarded upon the successful completion of programmes but not individual modules.
However, students who complete Mentorship do receive a certificate upon successful completion of the module. This is because Mentorship is a recognised but non-recordable NMC qualification students and students will require proof of successful completion of the mentorship modules.
Students who complete Study Days also receive certificates upon completion of the study day event.
How long do the undergraduate Post-qualification programmes last?
A maximum of 5 years is allowed to complete a programme.
Postgraduate
I wish to interrupt/withdraw from my studies.
Please contact your Programme Leader who will need to authorise this. You will be asked to complete a request to interrupt/withdraw form. The Programme Leader will notify the Student Services Centre to ensure your records are updated accordingly.
I will be returning from an interruption what do I need to do?
Please contact your module or programme leader to discuss this and make sure you have their permission to interrupt or withdraw. Once you have done this, please complete the online interrupt/withdrawal forms at the following link: http://www.kcl.ac.uk/teares/nmvc/postqual/pqinterrupt/
How do I find out which modules I am registered on?
You should check your OneSpace (formerly known as myKCL) account, which you will have been given passwords for at enrolment. You should check that the modules are correct, if you have any changes you should contact either the Postgraduate Administrator or the Postgraduate Officer who will be able to update your records.
Where do I find Cover sheets?
Cover sheets can be found on the assessments web page.
What time can I hand in/ collect my assignment?
Assignments can be submitted 24/7 in room G15 JCMB (follow the instructions to use the date stamp and submission boxes) and collected from the Student Services Centre during office hours (Monday to Friday 9am to 5pm).
I do not have dates or times for the course? Where can I find the course handbook?
Post qualification handbooks are available on the search for a course web page.
Please contact your Programme Leader who will need to authorise this. You will be asked to complete a request to interrupt/withdraw form. The Programme Leader will notify the Student Services Centre to ensure your records are updated accordingly.
I will be returning from an interruption what do I need to do?
Please contact your module or programme leader to discuss this and make sure you have their permission to interrupt or withdraw. Once you have done this, please complete the online interrupt/withdrawal forms at the following link: http://www.kcl.ac.uk/teares/nmvc/postqual/pqinterrupt/
How do I find out which modules I am registered on?
You should check your OneSpace (formerly known as myKCL) account, which you will have been given passwords for at enrolment. You should check that the modules are correct, if you have any changes you should contact either the Postgraduate Administrator or the Postgraduate Officer who will be able to update your records.
Where do I find Cover sheets?
Cover sheets can be found on the assessments web page.
What time can I hand in/ collect my assignment?
Assignments can be submitted 24/7 in room G15 JCMB (follow the instructions to use the date stamp and submission boxes) and collected from the Student Services Centre during office hours (Monday to Friday 9am to 5pm).
I do not have dates or times for the course? Where can I find the course handbook?
Post qualification handbooks are available on the search for a course web page.
Data Management
I have a problem with OneSpace (formerly known as myKCL) login. Who do I need to contact?
Problems with access to OneSpace should be reported to: issenquiry@kcl.ac.uk
I cannot see my modules on OneSpace (formerly known as myKCL)
Please contact Rachael Peacock.
Problems with access to OneSpace should be reported to: issenquiry@kcl.ac.uk
I cannot see my modules on OneSpace (formerly known as myKCL)
Please contact Rachael Peacock.
Assessments
Where can I get my candidate number from?
Your candidate number is available from OneSpace (formerly known as myKCL).
How long do you keep assignments for after results come out?
Four weeks.
Where do I get a replacement diploma certificate from?
Replacement certificates can be obtained from the University of London Transcripts Office.
When is my next submission date?
This information should appear in your handbook – if it is not there; please check with the module leader.
What should I do if I require special examination arrangements (i.e. Dyslexia)?
You should go to the special examination arrangements webpage.
Your candidate number is available from OneSpace (formerly known as myKCL).
How long do you keep assignments for after results come out?
Four weeks.
Where do I get a replacement diploma certificate from?
Replacement certificates can be obtained from the University of London Transcripts Office.
When is my next submission date?
This information should appear in your handbook – if it is not there; please check with the module leader.
What should I do if I require special examination arrangements (i.e. Dyslexia)?
You should go to the special examination arrangements webpage.
General Questions
My personal details have changed what should I do?
1. Change the details yourself via OneSpace (formerly known as myKCL) or
2. Call into the Student Services Centre (room 3.15 JCMB).
My student ID card runs out before the end of my course.
Contact the Student Services Centre to organise a replacement.
My student ID card has been lost or stolen.
Contact the Student Services Centre to organise a replacement. Please note that a charge of £10 will be applied to replace lost cards. If a crime reference letter can be provided, stolen cards will be replaced free of charge.
I have changed my name due to marriage or via deed poll.
Please contact the Student Services Centre and provide documentary evidence such as a marriage certificate so that we can update your records.
I am a full time student and I require a reference letter from the School stating this.
Please come to the Student Services Centre and complete a request form. The process will take five working days.
1. Change the details yourself via OneSpace (formerly known as myKCL) or
2. Call into the Student Services Centre (room 3.15 JCMB).
My student ID card runs out before the end of my course.
Contact the Student Services Centre to organise a replacement.
My student ID card has been lost or stolen.
Contact the Student Services Centre to organise a replacement. Please note that a charge of £10 will be applied to replace lost cards. If a crime reference letter can be provided, stolen cards will be replaced free of charge.
I have changed my name due to marriage or via deed poll.
Please contact the Student Services Centre and provide documentary evidence such as a marriage certificate so that we can update your records.
I am a full time student and I require a reference letter from the School stating this.
Please come to the Student Services Centre and complete a request form. The process will take five working days.
NMC Registration
The Programmes Manager is responsible for registering students with the Nursing and Midwifery Council.
The School runs a variety of NMC approved programmes which can lead to registration or further registration. A full list can be found on the NMC’s web page.
If a student passes a course which requires registration, this will be undertaken by the School once the student has been passed by the relevant board of examiners.
The process involves several stages and relies on electronic communication between the NMC and the School and can take some time, but the parts of the process which are the Schools’ responsibility are usually performed within 10 days of the meeting of the exam board. However, because of the high number of registrations in September, the process can take a little longer.
The School runs a variety of NMC approved programmes which can lead to registration or further registration. A full list can be found on the NMC’s web page.
If a student passes a course which requires registration, this will be undertaken by the School once the student has been passed by the relevant board of examiners.
The process involves several stages and relies on electronic communication between the NMC and the School and can take some time, but the parts of the process which are the Schools’ responsibility are usually performed within 10 days of the meeting of the exam board. However, because of the high number of registrations in September, the process can take a little longer.
FAQs for Academics
Some of my students are out of time, what do I need to do?
Please contact the Data Management Group who will advise you
I have a problem with OneSpace (formerly known as myKCL) login. Who do I need to contact?
Problems with access to OneSpace should be reported to: issenquiry@kcl.ac.uk
I want to make an amendment to an existing module/programme or propose a new module/programme.
Please send all curriculum approval documentation to datamanagement-fnsnm@kcl.ac.uk with the approval of the appropriate Head of Education. The documentation will then go to the School Teaching & Learning Committee for further discussion and will be passed on to the College Education Committee for College approval.
For curriculum modification documentation, please send modification forms for changes in module leaders directly to Rachael Peacock all other forms of modification will need to be received with the approval of the specific Head of Education.
Approval and modification forms
Please contact the Data Management Group who will advise you
I have a problem with OneSpace (formerly known as myKCL) login. Who do I need to contact?
Problems with access to OneSpace should be reported to: issenquiry@kcl.ac.uk
I want to make an amendment to an existing module/programme or propose a new module/programme.
Please send all curriculum approval documentation to datamanagement-fnsnm@kcl.ac.uk with the approval of the appropriate Head of Education. The documentation will then go to the School Teaching & Learning Committee for further discussion and will be passed on to the College Education Committee for College approval.
For curriculum modification documentation, please send modification forms for changes in module leaders directly to Rachael Peacock all other forms of modification will need to be received with the approval of the specific Head of Education.
Approval and modification forms
