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Professional Services

Professional services staff in the Faculty of Arts & Humanities are responsible for strategic and financial planning, strategic support, administration of governance structures, co-ordination of professional services, quality assurance, publicity and communications, programming, research and teaching support.

Professional Services is divided into three teams and led by Director of Operations, Dr Robert Templing.

Faculty leadership

Faculty leadership

Find out more about the academic and professional services leadership teams.

Central Faculty Teams

Business Support

The business support team supports Faculty leadership, business planning, finance and 'post-award' research grant support.

Contact the team: Deborah JohnstoneHanna-Kristin Arro



The Communications Team is led by  Daniel O'Donnell  and supports the following:

  • Managing internal communication with staff and students in the Faculty, including monitoring global email lists and running the Faculty's news
  • Managing the Faculty website and overseeing departmental webpages to ensure accuracy and consistency; delivering on all major website renewal projects
  • Publicising staff and student news on the appropriate channels and coordinating news promotion with the central PR team
  • Managing the Faculty’s social media channels and developing new content and campaigns
  • Publicising high-profile events in the Faculty
  • Working with the Faculty Executive on staff engagement activities

Contact: for all communications and PR queries. 


The Marketing Team is led by Helen Jones and are responsible for developing and implementing the marketing plan for recruitment of undergraduate and graduate students to the Faculty.

The team work closely with departments across the faculty providing:

  • Marketing advice for new programmes and programme reconfiguration or development including market data, market research and market reports
  • Updates to the study pages on the King’s website
  • Creation of marketing assets to promote the faculty’s courses
  • Marketing campaigns and support for faculty’s portfolio of courses
  • Leading on recruitment events such as open days, offer holder events, online events and taster sessions

Contact the team: Helen Jones, Ellen Englefield 


The Faculty Education team is led by Gillian Urquhart and work closely with all departments in A&H, supporting programme administration and education enhancement work. 

The role of the Education Team involves:

  • Working closely with the Vice-Dean Education in implementing the College education strategy in Arts & Humanities;
  • Supporting on-the-ground programme administration in departments, harmonising practices where appropriate;
  • Advising and training academics and PS staff on education processes, promoting good practice, encouraging innovation and advocating student engagement where possible;
  • Acting as the bridge between central College teams and the departments in the Faculty, championing improvements in College education processes, for the benefit of all students and staff;
  • Leading the evolution of the Faculty’s academic strategy for new programmes and collaborations, through supporting the teaching planning cycle.

The team looks after the following areas of work: QA processes, including new modules/programmes; Faculty Education Committee and related governance; use of technology enhanced learning systems; teaching planning and academic strategy; student surveys.

Contact the Education team here:


The Faculty Research team is led by Katrin Tiedau works with the Executive Dean, the Research and Resources Managers and the pre- and post-award College Research teams to:

  • Ensure grants applications across the Faculty are fully costed and submitted on time, and that grant outputs are delivered to time and budget.  
  • Ensure that the Faculty delivers the best possible REF submission, in terms of impact studies, research outputs and other REF requirements
  • Support the work of the Faculty Research Committee and its relevant sub-committees


A directory of all staff working in the Faculty of Arts & Humanities.