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Boards & Awards

FAQs

TRANSCRIPTS

What is an official transcript?

A transcript is an official document that includes your full name, course, date of enrolment and final award date. It details the module marks for each academic year and confirms the final award classification.For MBBS and BDS students your transcript includes your overall Stage/Phase marks, including SSCs where applicable.

All transcripts are signed by the Director of Academic Services and have a serial number.

If you have finished your final exams and you have received official confirmation that your award has been ratified by an Assessment  Board, you are no longer a current student.

Please refer to the instructions for former students.

How long does it take to produce a transcript?

We aim to produce transcripts within 15 working days of receipt of payment.

On occasions where we need to obtain records from our Archives, production time may be increased. 

During the main Examination periods (January/May/August) production times may be extended. Please note that transcripts are processed in order of receipt and we do not offer an express service. 

How much does a transcript order cost?

Orders are placed using the online E-store webpage.

Cost of Transcripts

  • £15 for one transcript
  • £30 for three transcripts
  • £40 for five transcripts
  • £50 for seven transcripts
How are transcripts sent?

 Transcript orders are sent via Royal Mail standard post in the UK and by Standard Airmail to the rest of the world. We do not have the option of sending orders via Courier or by express mail.

We are unable to send electronic copies, but if you began your studies from 2012/13 onwards you will be able to access your ROAR and HEAR on the Gradintel website. Please see further information about these documents on the Student Services webpages.

Can i get an Electronic copy of my transcript

The official transcript is available as a paper copy only, but if you started your studies in 2012/13 or later you will be able to access your ROAR (Record or Agreed Results) and HEAR (Higher Education Achievement Report) via the Gradintel website.

These documents can also be shared securely, and directly, with third parties. Please see further information about these documents on the Student Services webpages. 

Can I get my transcript sent to another Institute? 

Yes you can, please indicate which Institute you would like this sent to and provide the full address and any reference numbers if required.

If you began your studies from 2012/13 onwards you will be able to share your HEAR with third parties via the Gradintel website. Please see further information about this document on the Student Services webpages.

How Long do transcript orders take to arrive?

Estimated Delivery time frames can be accessed by visiting Royal Mail webpages.

Exact delivery times cannot be given.

Can my order be fast tracked?

No. I'm afraid orders are processed on a first come, first served basis.

How do I cancel my order?

Orders can be cancelled by emailing transcripts@kcl.ac.uk. You will recieve confirmation once a refund has been processed.

Can I pre-order my final transcript?

No. transcripts reflect your student record and only results that have been conferred by your Assessment Board at the time of production will appear on your transcript. 

If you have completed your final Examinations please check first with your Department / Student Record centre that your results have been ratified by your Assessment Board.

I am a current student. Can I order an official transcript?

Yes you can. Please note that transcripts only include results that have been conferred by your Assessment Board at the time of production.

You can also access your ROAR and HEAR directly on the Gradintel website, and you can also share documents securely with third parties on this site. Please see further information about these documents on the Student Services webpages.

I am a PHD student, can i get a transcript? 

We are unable to produce transcripts for the following degrees as the results are not modular: 

Doctor of Philosophy (PhD), Master of Philosophy (MPhil), Doctor of Education (EdD), Doctor of Clinical Psychology (DClinPsy) and Doctor of Medicine (MD).

CERTIFICATES 

When will I receive my certificate?

It can take up to 3 months to recieve your certificate from your date of award (1st of the month following the Assessment Board).

Your certificate may take longer to produce during busy periods (November-January and July-August). 

Certificates are sent via Royal Mail only.

We are unable to send this via Courier or by electronic means for any reason. 

Estimated Delivery time frames can be foundby visiting Royal Mail's webpages: Royal Mail; exact delivery times cannot be given. 

Post to some destinations may take longer to arrive. International incidents affecting mail can be found here.

Where will my certificate be sent?

Certificates are sent to the HOME address listed on your student record at the time of your award.

You may also collect or nominate someone to collect your certificate on your behalf from our office. Please note: you will we need to contact us as soon as possible after you have been awarded if you wish to collect your certificate.  

It is important that your address is correct to ensure there is no delay in receiving your certificate.

Can i collect my certificate?

Yes, but you must contact us as soon as possible after you have been awarded if you wish to collect or nominate someone to collect your certificate as we will need to record this.

What documents do i need to collect my certificate?

Students are required to bring along a form of photo ID to collect the certificate as for security reasons we cannot give this out without Photo ID. 

Can i have a tracking number?

No, our team do not provide tracking details for certificates.

Will i be contacted before my certificate is sent?

We do not contact students prior to sending certificates, unless you have specifically requested us to do so or If your address is in China and listed only in English on your student record. 

What if I have recently moved?

If you have recently changed address and are awaiting your certificate, please contact us via email as we will be able to confirm if it has been dispatched. 

certificates@kcl.ac.uk

In cases where Royal Mail return undelivered certificates to the Boards & Awards Office, you will contacted to either collect your certificate or to have it resent to you. There is a fee of £10 for your certificate to be resent. Click here to make the payment

How are certificates sent?

All certificates are sent via Royal Mail Only. 

If your address is in China and listed only in English on your student record, we will email you when your Certificate is ready to fill in an International Address label.

Where is my certificate?

We are unable to provide an update as to which stage of the postal system your certificate is in. 

We can however confirm when this was dispatched to our post room and the address this was sent too. 

Tracking numbers are not provided. 

You must contact us within 6 months of your date of award if your certificate has not arrived . 

How long does it take for my certificate to arrive?

Estimated Delivery time frames can be accessed by visiting Royal Mail webpages, exact delivery times cannot be given. 

Post to some destinations may take longer to arrive. International incidents affecting mail can be found here.

I haven't recieved my certificate yet, what should i do?

Please contact the Boards & Awards team  certificates@kcl.ac.uk 

Can I request a copy?

We do not hold copies- electronically or hard copy. We only produce and send 1 certificate per student. For security reasons there can only ever be 1 certificate in circulation at any one time.   

I've lost my Certificate, what can I do?

Students who have lost their original certificate can apply for a replacement here. 

Can I get a letter to show I have an award?

Current students may obtain a confirmation of award letter from Student Services  

T: 0207 848 1234

E: student@kcl.ac.uk 

I have completed my PHD. When should I expect my Certificate?

All students are now required to email their final e-thesis and declaration directly to the library at theses@kcl.ac.uk and also copy in the Research Degrees team at: e-thesis@kcl.ac.uk before your certificate can be released. 

Once we have confrimation of this, your certificate will be dispatched. Further information can be found on the Research degrees webpages.

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