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Online, on campus and by phone

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Our new platform has launched

Introducing Student Services Online

Our new platform called Student Services Online is live!

It’s now quicker and easier for you to find the answers to your questions about our student services (for example, accommodation, housing, finance, disability support). 

If you can’t find the information that you need, you're able to contact us for support directly in the platform. Students with King's login credentials are able to access enhanced features.

Student Services Online replaces ‘Student Support Online’, which you may have used previously.

ACCESS STUDENT SERVICES ONLINE

If you need to submit a question

Need support? Contact us

You can often find answers to your questions without having to contact us by browsing our comprehensive range of support articles on Student Services Online

If you're not finding answers to your questions or need further support, you can always get in touch by submitting a question to us

We'll aim to resolve your enquiry within 5 working days.

 


 

IMPORTANT NOTICE

Our new platform is LIVE and has NOW replaced Student Support Online. 

This means that from June 3rd, you will no longer be able to access Student Support Online.

This also means the mailbox student@kcl.ac.uk is now closed. 

FAQs

I have an outstanding enquiry in the old system

Any outstanding enquiries in the old system will be resolved as normal. We will communicate with you by email, phone or in-person (as appropriate) and ensure you have any documentation you need. 

I have an old enquiry, or documentation stored in Student Support Online that I want to access following June 3rd

Get in touch with us through the new system and we will seek to obtain that information for you.

If you need to visit us on campus

Available on all campuses with private consultation spaces

Speak to a Student Services Officer in person.

Important Notice

Our Service desks may have different opening times to our normal 9-5 Mon-Fri. Please check Twitter or our opening hours page for updates

 

Click +/- to expand location details below

STRAND

Bush House South East Wing

Full address

Bush House South East Wing (Level 4), Aldwych, London, WC2B 4PA

Map of the area

 

Directions

  1. Bush House is close to Temple and Holborn underground stations and accessible by many bus routes to the Strand
  2. Student Services front desk is on Level 4
  3. Access by lift and stairs
WATERLOO

Franklin-Wilkins Library

Full address

Library, Franklin-Wilkins Building, 150 Stamford Street, London SE1 9NH

Map of the area

 

Directions

  1. Stamford Street is a five minute walk from Waterloo Station
  2. The entrance to the Library is on the first floor of the Franklin-Wilkins Building
  3. Student Services are on the right-hand side of the entrance gates

Access for people with disabilities to the Franklin-Wilkins Library

GUY'S

New Hunt's House Library

Full address

Library, New Hunt's House, London SE1 1UL

Map of the area

 

Directions

  1. New Hunt's House is in the heart of the Guy's campus
  2. The library is entered on the first floor of the building
  3. Student Services are on the right-hand side near to the entrance gates

Access for people with disabilities to New Hunt's House.

DENMARK HILL & POST

Weston Education Centre Library

Full address & for sending post to Student Services

Library, Weston Education Centre, Cutcombe Road, London SE5 9RJ

Map of the area

 

Directions

  1. The library is five minutes walk from Denmark Hill Station (national rail)
  2. The library is on the ground floor of the Weston Education Centre
  3. Student Services are on the left-hand side near to the entrance gates

Access for people with disabilities to the Weston Education Centre.

 

If you need to call us

Answered during our opening hours

+44 (0) 207 848 1234

Appointments

Enquiries and rescheduling with appointment services

You should have been provided contact details with your appointment booking.

If you can't find these details, then please feel free to call or visit us for support.

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 The official student account of KCL

News, alerts, advice and events!

@kclstudent

Out of hours

 Who to contact if it's urgent and we're closed

Crisis support

Alternative services

 

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