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Counselling & Mental Health Support

Crisis support

If you are a student who needs help right now

Our Counselling & Mental Health Support Team provides a free and confidential service available to all students. We offer support with a wide range of personal, emotional and mental health issues.

This is not an emergency service and not a 24/7 service.

We offer appointments as quickly as we can to students who register with our team, but there is generally a waiting time to see us. 

If you are a student who is concerned that you might harm yourself, you need to contact an emergency or crisis support service instead. 


Below are details of the main emergency and crisis support services.  Unless it says otherwise, these are open 24 hours a day, every day:

  • 999 – You can always telephone 999 in an emergency.
  • NHS 111 is the free number to call when you have an urgent healthcare need. It directs you to the right local service, first time. It is available across the whole of England making it easier for you to access urgent healthcare services when you need medical help fast. It is available 24 hours a day, 365 days a year.
  • Hospital – You can make your way to any hospital which has an Accident and Emergency (A&E) Department.  It might help to ask someone to accompany you. This webpage will help you find your nearest hospital.
  • Samaritans – You can telephone Samaritans on 116 123 or send an email (   If you need a response immediately, it's best to call on the phone. This number is free to call, and you don’t have to be suicidal to call.  Find out here whether you live near a Samaritans branch which you can visit to talk, face-to-face.
  • Your GP/medical practice – Contact the medical practice at which you are registered and ask for an emergency appointment.
  • Security – If you are on campus, these are the emergency telephone numbers to report an emergency to the university’s Security team:

o    Institute of Psychiatry, Psychology & Neuroscience – 020 7848 0001

o    Denmark Hill West – 020 7848 5555

o    Guy's, Strand and Waterloo Campuses – 020 7848 2222

o    NHS Trust buildings – 020 7188 3333

  • Your hall of residence – If you are in a hall of residence right now, a duty member of staff is on call out-of-hours.  Each hall displays a notice providing contact details.
  • Nightline – You can telephone Nightline on 020 7631 0101. This is a student-run service available during term-time, between 6pm and 8am.  Nightline’s website outlines other ways to get in touch, including Skype, email and text.

Please do not forget the importance of talking to someone you trust.  Let family or friends know what's going on for you.  They may be able to offer support and help keep you safe.

There is  no right or wrong way to talk about suicidal feelings – starting the conversation is what is  important.

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