Refunds & cancellations
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Should you need to cancel your place for the ceremonies please re-enter the booking task and select the 'cancel your place' option. At this stage you can choose to either cancel your place and not attend a future ceremony, or cancel your place and defer attendance to the next set of ceremonies.
If you have purchased guest tickets these will also be cancelled when you cancel your place. Any refund due to you will be issued directly back to the card you used to make your initial payment.
Refunds will be issued for tickets cancelled by email. Refunds are subject to a £5 administration fee per ticket (this covers costs associated with the administration required by the College in respect of cancellations.) Note that refunds will not be issued for tickets cancelled after the appropriate refund deadline.
If you need a refund for other services, e.g. gown hire, please refer to the information below on gown and merchandise refunds.
Refunds for gowns & merchandise
If you ordered your gown online you may cancel the order via the same website: www.gownhire.co.uk but please note that this MUST be done no later than 7 days in advance of the ceremony. To cancel robes booked by telephone you will need to make your cancellation in writing, either by emailing Ede and Ravenscroft at firstname.lastname@example.org or writing to:
Ede & Ravenscroft Ltd, Unit A Denny Industrial Centre, Waterbeach, Cambridge CB5 9QD
Please note that the refund will be minus a £1.50 administration fee.
Attending a future ceremony
If you will be re-sitting examinations and you intend to come to a future ceremony, please notify Ede and Ravenscroft that you wish your booking and payment to be retained and transferred to a future ceremony. You will need to let the company know the date of the next ceremony as soon as you can.
If you do not intend to come to a future ceremony after re-sitting your exams no refund will be made.