Job Description

About Us

The King’s community is dedicated to the service of society. King’s Strategic Vision 2029 sets out our vision for the future, shaped around five priority areas: educate to inspire and improve; research to inform and innovate; serve to shape and transform; a civic university at the heart of London; and an international community that services the world. Our ambitious Education Strategy sets out the actions that we must take to transform how we teach, how and where our students learn and how we support them during their time with us.

The Counselling & Mental Health Support (CMHS) Service at King’s is a multi-disciplinary team comprising psychodynamic and integrative counsellors, group analysts, counselling psychologists, mental health advisors, clinical assessors and a consultant psychiatrist along with non-clinical staff who are key to the effective administrative operation of the service.

We are part of the Students & Education Directorate, a collection of wide-ranging professional services in place to support King’s students and their education. As a directorate we manage the student lifecycle from application to graduation and beyond, to ensure a coherent and seamless student experience and effective administrative processes, working closely with King’s faculties to do so.

About the Role

The post-holder will be supporting the ‘Student of Concern’ (SOC Mental Health) team which is part of the Counselling and Mental Health Support Service at King’s College London. The purpose of the role is to coordinate and oversee the non-clinical delivery needs of the ‘Student of Concern’ (Mental Health) service, including: responsibility for the administrative operation of the clinical service and equipment; using multiple electronic record system (ie. CORENet, AdvicePro, Student Records/SITS) and taking an active role in managing change requests in line with service needs; preparation of data reporting from the electronic record systems for the SOC Mental Health team; assisting with the planning of the service’s training offer to the university; taking an active role in the administration of the day-to-day departmental finances and assisting with the management of the SOC website and other communication activities.

The Mental Health Officer will support the Heads of Service and the Associate Director to promote the service, liaise and update communication teams, maintain social media accounts and complete key processes on behalf of the university.

This is an exciting opportunity for candidates looking to work in a dynamic environment where we embrace new initiatives and ways to improve the provision of mental health support for our students. This is an opportunity to grow your skills in working with a diverse client population within a valued service.

We encourage applications from candidates who have experience from both within and outside of the Higher Education sector where they can demonstrate the skills needed to succeed in this role.

These posts will be offered on an indefinite contract.

There are two part time roles available. 

Key Responsibilities

To provide initial response, logistical and operational support to the Student of Concern Mental Health team by:

• Taking responsibility for the design of appropriate procedures for, overseeing and, where required, providing cover to, SOC administrative staff to ensure effective primary management of enquiries from students, staff & external stakeholders via email & telephone along with supporting the Heads of the Service and the AD with staff training & induction.
• Monitoring, triaging and managing queries received in a shared inbox
• Assisting the SOC clinical team of Mental Health Advisors with institutional reporting requirements by developing monitor reports, collating service user feedback and designing systems to help reconnect with students who have disconnected from the service
• Acting as the System Administrator with respect to the service’s client referral and record systems, taking responsibility for change requests, data reporting & improvements to the system front-end (registration forms and data categories) as well as monitoring & facilitating service subscriptions and licence renewals.
• Providing administrative support to the SOC Management Team, ensuring consistency of standards & policies across all administrative functions, including (but not limited to): arranging and servicing meetings; line managing and supervising any temporary administrative staff in the department; ordering of equipment and resources; and, taking an active role in the administration of the day-to-day departmental finances, including purchasing, invoicing, reconciliation, expense claims, maintaining comprehensive electronic and hard copy records, escalating any problems to the appropriate Manager.
• Supporting the planning of the service’s training provision, including training related to Student of Concern service and other ongoing or individual training requests from colleagues and assisting with the editing, updating & co-ordinating of service information on the website, social media & any other platforms.
• Establishing effective working relationships with leading colleagues in central departments to ensure administrative processes are managed effectively & deal with any issues that arise during cross-department processes using your own initiative

The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilit

Skills, knowledge, and experience

Please clearly address how you meet the essential criteria in your application, and where possible how you meet the desirable criteria as well.

Essential criteria  

1. Relevant work experience and/or education: We think a wide range of different work and educational experiences could support you to be successful in this role. Relevant work experience might include work in an office administration or project support role. Relevant educational experiences might include higher education in a related discipline, professional qualifications or other training. 
2. Effective communication skills 
3. Strong organisational skills 
4. Ability to identify opportunities for operational improvements and support implementation of improvements. 
5. Experience of thinking strategically and using initiative 
6. Understanding and awareness of challenges when developing new processes 
7. Good working knowledge of various IT software, such as Word, Excel, PowerPoint 
8. Knowledge of managing different stakeholders and ability to seek accountability from colleagues at different levels 

Desirable criteria

1. Project Management qualification (i.e Prince2, AgilePM or equivalent) 
2. Work experience in a project management role previously or providing high level support on a project. 
3. Understanding of continuous improvement methodology and process mapping. 

Further Information 

 

Please submit a personal statement when applying for this vacancy, clearly setting out how you meet the essential criteria, as this is how we shortlist applications. Learn more about how we recruit, including tips on writing your application and supporting statement on our website: https://jobs.kcl.ac.uk/gb/en/applying  

If you are a student or alumni of King’s there are resources from King’s Careers & Employability to support you in your application and interview. 

Interviews will be held using Microsoft Teams and will consist of competency-based questions linked closely to the essential and desirable criteria mentioned here. 

Although we have made improvements over the last number of years, our team is still under-represented in terms of staff from global majority ethnicities, LGBTQ+ identities, and from people with disabilities. We encourage applications from all backgrounds, communities and industries, and are committed to employing a team that has diverse skills, experiences and abilities.