Job description

The Department of Informatics is looking to recruit two full-time Programme Officers to support the Undergraduate and Postgraduate Taught Programmes.

The Programme Officer supports students and academic staff as the first point of contact for queries, whether face-to-face, via phone or electronic media. The role is responsible for essential work to support the delivery of our programmes and for ensuring that student lifecycle activities run smoothly, ensuring that our students and staff experience our services in a seamless and effective manner. With support to develop a working knowledge of regulations and processes, the Programme Officer is a valued and trusted member of the team with a keen eye for accuracy and detail.

It is an exciting time to join the department as we continue to grow. We are working hard to listen to student feedback so that we can provide them with the best experience possible. We have a friendly and hard-working team and looking forward to self-motivated and inquisitive new members joining us.

This is currently a hybrid role and the role holder will spend part of their working week on campus and part of the week working remotely. On campus days are allocated via a rota and requirements may differ at busy times of year.

We look forward to receiving a personal statement from interested candidates that addresses how they fit the criteria within person specification.

The role will be based at Bush House at the Strand Campus – visit the King’s HR pages for more information.

Information on the Department of Informatics and the Faculty of Natural, Mathematical and Engineering Sciences can be found at the following links:

https://www.kcl.ac.uk/informatics

https://www.kcl.ac.uk/nmes 

Benefits

King’s provides an extensive and varied range of career-focussed training and on-the-job learning. We support staff to maintain a work/life balance, offer flexible working and parental leave opportunities, reduced membership rates for staff at gyms at three of our campuses, an Employee Assistance Programme which provides free, confidential advice on both home and work concerns as well as 27 days annual leave (plus Christmas closure days), an occupational pension scheme, season ticket loans and being part of the cycle to work scheme. Find out more at -  www.kcl.ac.uk/hr/staffbenefits/index 

This post will be offered on an Indefinite contract.

This is a full-time post.

Key responsibilities

• Support student lifecycle processes from pre-enrolment activities, through induction and registration to graduation and beyond, utilizing systems and databases – e.g. student records systems and virtual learning environments – and in accordance with best practice, ensuring consistency of data and identifying and resolving issues
• Support all student assessment processes in line with university deadlines and regulations and faculty and external requirements
• Take responsibility for resolving students’ and academics’ enquiries, including face-to-face and via email, responding within agreed timeframes and escalating complex enquiries as appropriate
• Assist in ensuring that quality assurance requirements and, and where required, accreditation requirements are met for relevant programmes.
• Support student, module and programme evaluation processes in line with current university best practice
• Servicing committees as directed by your line manager
• Actively participate in the development and improvement of programmes and processes to support students and academic staff through identifying and suggesting improvements based on user feedback
• Work flexibly as part of a team, supporting others in times of high-volume activity, providing cover and supporting the training and development of new staff members
• Take responsibility for own performance and development, through agreeing clear performance objectives, maintaining up-to-date knowledge and reflecting on own performance
• Take personal accountability for the data quality of student records, ensuring appropriate confidentiality and sensitivity and that records are accurately maintained in accordance with the agreed retention schedules. Maintain an up-to-date knowledge of the data protection requirements and to support Freedom of Information and subject access requests

The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.

Skills, knowledge, and experience

Essential criteria

1.       Excellent written and oral communication skills including the ability to draft documents and correspondence

2.       Excellent organisation and time management skills

3.       Strong numeracy skills and ability to analyse complex numerical data

4.       Excellent working knowledge of Microsoft Office packages and the ability to work on new systems

5.       Methodical, detail oriented and flexible in approach to work, maintaining a high level of accuracy

6.       Ability to work with a broad range of stakeholders in a professional and assured manner

7.       Proactive with the ability to work independently as well as delivering within a team

8.       Curious, customer service oriented, with a commitment to personal accountability and continuous improvement

9.       Comfortable with adapting to change, driving own professional development

10.     Commitment to equality and diversity in the workplace

Desirable criteria

1.       Degree level or equivalent qualification or experience

2.       Experience in the use of databases, student records systems (such as SITS) and website content management systems

3.       Prior experience of working in a customer facing environment

4.       Experience of using virtual learning environments

Further information

The selection process will include a panel interview and an assessment.

Interviews will take place in-person in the week commencing 26 June