Job description

This is an incredibly exciting time to join the King’s Volunteering team, currently in our first year of delivery, our ambition is to bring our communities and partners together through volunteering – in service to society.

The Volunteering Engagement Officer will give focus to the journey of our users - through the digital and physical delivery of our service. Delivering on the teams’ ambitions to embed Volunteering across the university, contribute to a thriving staff community and contribute to building lifelong success for our students whilst celebrating our collective social impact.  

Key focuses of the role will include:

-        Raising the profile of King’s Volunteering across the university, by planning and delivering regular engagement activities, including social media campaigns and on-campus events

-        Ensuring that the “look and feel” of King’s Volunteering (including, visual identity and communications) is implemented effectively and with accuracy

-        Recruiting, managing, and leading a team of Volunteer Ambassadors, who will represent King’s Volunteering and raise awareness of the service amongst our university community

-        Supporting the delivery of annual campaigns and programmes with a focus on broadening our reach and developing creative ways to engage our staff and students with volunteering

This post will be offered on an indefinite basis 

This is a full-time post - 100% full time equivalent 

Key responsibilities

• Establish and deliver a content strategy to promote opportunities and celebrate volunteers across a range of platforms (including website, social media and internal channels)
• Create an annual events and activities calendar (including volunteer fairs, micro-volunteering opportunities and online webinars), designed to connect and engage King’s staff and students with the service
• Lead on the development and creation of physical and digital collateral to embed the King’s Volunteering look and feel across our community
• Work closely with the Volunteering Partnerships Manager to improve user experience of the digital platform used to showcase volunteering opportunities
• Work with the team to establish what success looks like for King’s Volunteering, and identify ways to monitor and inform how you are achieving this (e.g. data collection, reporting)
• Work with the brand and strategic communications teams to create a clear communications and marketing strategy that aligns with King’s Vision 2029
• Launch a Volunteer Ambassador scheme, working with students to increase engagement with the service
• Work closely with colleagues across the university (including staff networks, student experience managers, KCLSU) to promote relevant volunteering opportunities and identify how the service can add value to those they work with

*The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post. *

Skills and Experience

Essential Criteria

1. Enthusiasm for Service, Volunteering, Community or Mental Health and programme innovation and development
2. Enthusiasm for working with people, demonstrated through strong communication and listening skills, and an ability to adapt content and delivery for diverse audiences
3. Experience of creating content for digital channels such as social media and websites
4. Previous experience of embedding a visual identity for a service, programme or project
5. Strong written communication (e.g. writing for newsletters, tailored emails and engaging social media content)
6. Experience in conducting desk-based research
7. Experience planning and delivering engaging and accessible events of varying sizes, with the goal to inspire or influence the audience. .
8. Strong organisation and time-management skills, able to meet deadlines and organise own work-load
9. Excellent IT skills e.g. Word, PowerPoint, Excel

Desirable Criteria

1. Previous experience of Adobe Creative Cloud
2. Previous experience of updating and maintaining digital platforms or web-based systems and utilizing CRM systems
3. Experience of leading a small team to deliver engagement activities.

Please ensure you evidence clearly how you meet the person specification as stated in the essential criteria

Further Details

Probation is for Six Months

Annual leave entitlement is 27 working days per annum pro rata (please note the annual leave year runs from January-December) bank holidays and customary closure days in are in addition to the annual leave entitlement. Staff receive four additional customary closure days in December. Notification as to how these days are taken is circulated at the start of the academic year.

This appointment is superannuable under the USS www.uss.co.uk pension scheme. In accordance with recent legislation, we automatically enrol our staff in a pension scheme if they meet certain age and earning criteria. This is known as auto-enrolment. The university collects pension contributions via a salary sacrifice method called PensionsPlus. These deductions are made before the calculation of tax and national insurance is calculated; therefore reducing the amount you pay.

**Staff Benefits **

King’s College London offers a wide range of staff benefits. For the full comprehensive list of staff benefits please refer to our website:  www.kcl.ac.uk/hr/staffbenefits  

King’s has been a member of the Athena Swan Charter since 2007 and gained its Bronze institutional award in 2008. Our award was successfully renewed in September 2013 for a further three years. The Athena Swan agenda forms part of a wider suite of diversity and inclusion work streams. Working with the Charter is helping King’s to identify best practice for the working environment of all staff working in science disciplines.