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Job id: 067405. Salary: £31,396 - £34,619 per annum, including London Weighting Allowance.

Posted: 16 May 2023. Closing date: 12 June 2023.

Business unit: Faculty of Life Sciences & Medicine. Department: Faculty Education Services.

Contact details: Daniel Walker.

Location: Guy's Campus. Category: Professional & Support Services.

Job Description

This role forms part of a busy assessment and examination team within the Faculty Education Services department, specifically supporting the professionally regulated programmes including medicine. It is responsible for providing a professional and quality service to both the students and academics of the Faculty of Life Sciences & Medicine.

We are seeking an enthusiastic, proactive administrator who is committed to providing an excellent assessment provision.  The successful applicant will provide administrative support across a range of assessment services and across a range of professionally accredited programmes.

The post holder will be expected to communicate with students and will interact with a wide range of academic and professional service staff from across the School and the University.  The Faculty Education Service is a busy department; you will need to be highly motivated, with good time management and excellent attention to detail.

The post holder must be an excellent communicator able to present information clearly and concisely and disseminate information across varied levels.  Applicants must have excellent IT skills, in particular Microsoft Excel and some experience of a student record system and/or VLE would be beneficial.  The role holder will be expected to manage a varied workload often across competing priorities, requiring the ability to negotiate and influence to deliver an excellent and effective administrative service.

This post will be offered on an indefinite contract

This is a full-time post.

Key responsibilities

  • To deliver a professional and service centric assessment provision across all aspects of examination and coursework administration, supporting the requirements of the professional programmes within the Faculty of Life Sciences and Medicine (FoLSM)
  • Working within a team of Assessment Officers within the Faculty Educational Service (FES) ensuring a consistent, accurate and timely service across all operational assessment activity; including exam content/paper production, exam events, coursework/project submission, reconciliation of mark entry and results processing and coordination of student feedback
  • To ensure a responsive and personable student enquiry service with a coordinated approach to communication and production of publications, such as programme handbooks, mark schemes and newsletter content.
  • Responsible for maintaining high standards of accuracy across assessment record data and across multiple systems ensuring data processing meets agreed deadlines in order to deliver student and academic expectations
  • To undertake a range of assessment administration and activity across the full academic cycle; across one or more of the professional programmes within the Faculty of Life Sciences and Medicine; inc MBBS, Pharmacy, Physiotherapy and Nutrition & Dietetics
  • To contribute to operational planning; supporting the production of examination timetables, coursework and project submission schedules, extension and resit timelines across all summative and formative assessment for a range of professional health programmes
  • To regularly liaise with academic leads to coordinate the production of both paper and online examinations. Supporting with formatting and proof reading; checking spelling, grammar, punctuation numbering of questions and labelling of answer options
  • To manage student submissions across a broad range of coursework, assignments, project and portfolio and across a range of health programmes. Using the online submission systems available such as the virtual learning environment (Keats). Accurately reconciling late submission and proactively following up with markers or supervisors who have missing or are late with mark entry requirements, identifying and escalating delays to processing as necessary
  • To manage the generic assessment mailbox ensuring students are appropriately supported and that emails are fully responded to within agreed timeframes
  • To support with servicing responsibilities to Assessment Boards across a range of programmes, supporting with room bookings, production of agenda, attendance records and secure distribution of papers and formal minute writing
  • Accountable for the data quality of assessment records, ensuring record keeping is accurately maintained and is of a highly organised standard, able to withstand the scrutiny of audit at short notice.  This high standard extends across all record keeping whether on spreadsheets, paper or the SITS student record; whether current or archived and in accordance with agreed retention schedules

The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.

Skills, knowledge, and experience 

Essential criteria 

  1. Excellent communication and presentation skills; demonstrable ability to present information clearly, accurately and concisely to diverse audiences  
  2. Excellent time management with the ability to organise, and plan effectively across competing priorities 
  3. Excellent attention to detail with methodical, exacting standards of written and numerical accuracy 
  4. Able to manage individual workload while working to deliver shared team service levels and objectives 
  5. Ability to make timely informed decisions, independently resolve problems and identify when to escalate risk 
  6. Ability to form professional networks and contribute positively to supporting change 
  7. Demonstrative enthusiasm, drive and initiative; adopts a proactive approach  
  8. Previous HE examination or event coordination experience; with an emphasis on working across a range of assessment activity 
  9. Excellent IT experience, across all Microsoft packages; advanced excel user and experience of production of analytical data reporting 

Desirable criteria

  1. Degree or equivalent 
  2. Experience of programme governance and delivering professional committee servicing 


Further information

Interviews are provisionally scheduled on Monday 19 June 2023.