Job description

The Department of Informatics is looking to recruit a full-time Senior Programmes Officer to support the Undergraduate and Postgraduate Taught Programmes. This role would suit an experienced administrator ready for the next stage in their career.  

The Senior Programme Officer provides essential support to students and academics, working as part of the programmes team to ensure that high quality administrative and student support is provided from enrolment to graduation. Having line management responsibilities for Programme Officers, the role holder is responsible for the day-to-day delivery of programme administration of several courses and ensuring tasks are carried out to a high level of accuracy.  

The role includes resolving complex queries and issues, completing activities such as assessment planning, timetabling, the production of handbooks and overseeing student support and engagement, during the teaching and assessment life cycle.  

Whilst working with colleagues to plan and co-ordinate a varied set of activities, you will have opportunities to further develop your knowledge of regulations and contribute to professional networks promoting best practice. 

It is an exciting time to join the department as we continue to grow. We have a friendly and hard-working team and looking forward to a self-motivated and inquisitive new team member joining us. 

This is currently a hybrid role and the role holder will spend part of their working week on campus and part of the week working remotely. On campus days are allocated via a rota and requirements may differ at busy times of year.  

We look forward to receiving a personal statement from interested candidates that addresses how they fit the criteria within person specification.

The role will be based at Bush House at the Strand Campus – visit the King’s HR pages for more information.

Information on the Department of Informatics and the Faculty of Natural, Mathematical and Engineering Sciences can be found at the following links: kcl.ac.uk/informatics kcl.ac.uk/nmes 

Benefits   

King’s provides an extensive and varied range of career-focussed training and on-the-job learning. We support staff to maintain a work/life balance, offer flexible working and parental leave opportunities, reduced membership rates for staff at gyms at three of our campuses, an Employee Assistance Programme which provides free, confidential advice on both home and work concerns as well as 27 days annual leave (plus Christmas closure days), an occupational pension scheme, season ticket loans and being part of the cycle to work scheme. Find out more at - www.kcl.ac.uk/hr/staffbenefits/index  

This post will be offered on an indefinite contract. 

This is a full-time post.

Key responsibilities

• Co-ordinate the management of day-to-day staff and student enquiries with the Programmes Officers and ensure responses are provided within the appropriate and agreed timeframes, take responsibility for responding directly to more complex enquiries and escalate to line manager when required.
• Contribute to the creation, review and implementation of administrative processes in line with College and Faculty deadlines, regulations and guidelines.
• Co-ordinate administration for assessment, including exam preparation, marking management and oversight of the Assessment Sub-Board process for confirming student progression and final awards. 
• Co-ordinate programme, module and credit checks across all cohorts.
• Contribute to the production of the teaching timetable in liaison with Timetabling Services.
• Ensure quality assurance requirements across all processes and student records, ensuring records are accurately maintained in accordance with the agreed retention schedules.
• Responsible for servicing committees as directed by your line manager. 
• Co-ordinate module evaluation process in line with current Faculty and College guidelines.
• Develop and improve service delivery through eliciting and responding to service user feedback, identify and suggest service improvements and implement new ways of working as directed. 
• Work flexibly as part of a team, supporting others in times of high-volume activity and deputise for the line manager when required.
• Co-ordinate new starter inductions for Programme Officers.
• Work with the wider College network to ensure up-to-date and consistent practices are followed when utilising systems e.g. student records systems and virtual learning environments, to undertake both day-to-day functions and higher-level processes such as reporting and extracting data, ensuring accuracy of data and identifying and resolving issues.
• Receive, investigate and resolve low-level complaints and address service setbacks, exercising judgement and escalating to line manager where required.
• Ensure academic staff are informed about College and department policies and procedures and disseminate relevant information to students via email and the virtual learning environment. 
• Ensure all Programme Officer duties are carried out professionally, timely, with appropriate confidentiality and sensitivity and maintain up-to-date knowledge of data protection requirements according to GDPR guidelines. 
• Attend Department, Faculty and College professional services meetings as required to share good practice and receive/disseminate information. 
• Support the implementation of the College's equality and diversity objectives for all KCL staff and students. 
• Train and act as an evacuation marshall. 

The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.

Skills, knowledge, and experience 

Essential criteria

1.             Excellent written and oral communication skills including the ability to draft documents and correspondence autonomously to a broad range of audiences.  

2.             Strong numeracy skills and ability to analyse complex numerical data. 

3.             Excellent time management and organisational skills with the ability to work under pressure to complete a range of competing priorities, whilst maintaining accuracy.   

4.             Excellent working knowledge of Microsoft Word, Excel and Outlook and associated platforms like SharePoint. 

5.             Experience in the use of databases and student records systems (such as SITS) to provide management information data to a high level of detail and accuracy.  

6.             Experience of stakeholder management, ability to work with a broad range of stakeholders in a professional and assured manner.  

7.             Experience of working in a customer-facing environment with a knowledge of how to address complaints and service setbacks in a professional and efficient manner.  

8.             Experience of supporting the delivery of taught programmes.   

9. Collaborative, proactive and relationship-oriented approach to teamwork, with the ability to also work independently.

Desirable criteria

1.             Degree level or equivalent qualification or experience. 

2.             Experience of using virtual learning environments. 

3.             Experience in supervising, overseeing or line managing others. 

Further Information

Candidates are strongly encouraged to specifically address the job criteria as outlined above in their personal statement. 

Applications submitted without a supporting personal statement will not be considered.