Job Description

About Us

The King’s community is dedicated to the service of society. King’s Strategic Vision 2029 sets out our vision for the future, shaped around five priority areas: educate to inspire and improve; research to inform and innovate; serve to shape and transform; a civic university at the heart of London; and an international community that services the world. Our ambitious Education Strategy sets out the actions that we must take to transform how we teach, how and where our students learn and how we support them during their time with us.

Student Conduct & Appeals handles a large number of student-related academic appeals, misconduct cases, support for study, fitness to practise referrals and complaints per year, and is also responsible for responding to complaints to the Office of the Independent Adjudicator for Higher Education (‘OIA’), as well as managing student-related litigation. We sit within the Student Services division which includes

Counselling & Mental Health, Disability Support & Inclusion and Advice Welfare and Wellbeing.

We are part of the wider Students & Education Directorate, a collection of wide-ranging professional services in place to support King’s students and their education. As a directorate we manage the student lifecycle from application to graduation and beyond, to ensure a coherent and seamless student experience and effective administrative processes, working closely with King’s faculties to do so.

About the Role

This Senior Coordinator Role will be responsible for managing casework and dealing with complex administration tasks and will provide support to the team across all processes that the team deal with. This

particular role will have a focus on providing support around the Support for Study processes.

This is an exciting opportunity for candidates looking to expand their knowledge around casework, and who wish to utilise their skills and expertise in administration tasks. This is an opportunity to grow your skills in dealing with complex processes within a university environment which support students through their studies.

This post will be offered on an indefinite contract.

This is a full-time post, but we welcome applications from candidates seeking a flexible work pattern within our necessary service operating hours.

The role will be based at our department, on the Strand campus. You will be expected to work on campus for the majority of your time, although there may be some opportunities to work from home.

Key responsibilities

• Management of basic cases and their documentation and being responsible for identifying relevant merits, key points and arguments of the cases submitted and determining the process to be followed, applying the relevant regulations and drafting detailed responses.
• Provision of support at Case Conferences and other meetings including Support for Study. Taking accurate minutes and accurately recording actions and following up with the appropriate staff to check those actions have been taken.
• Assisting on more complex cases under the appropriate supervision of the Student Conduct and Appeals (SCA) Managers.
• Responsible for the timely preparation of all documentation with regards to hearings and committee meetings including statements and case details.
• Assisting in the preparation of cases for external regulator.
• Responsible for providing advice and information to staff and students on basic case issues and pertinent regulations with confidence and diplomacy in plain English.
• To record accurately information within cases files and on the section’s database.
• Responsible for providing reports on case progress for case review meeting and case summary documentation.
• Schedule and co-ordinate Student Conduct & Appeals committee hearings, in accordance with procedural requirements and provide administrative support for these.
• Assist with the preparation and delivery of training to Faculties and Departments in connection with regulations, policies and procedures.
• Promote best practice across the College in the handling of student conduct, appeals and complaints.
• To carry out any other duties in accordance with the needs of the area, or as identified by the SCA Manager

The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.

Skills, knowledge, and experience 

Essential criteria

1. Relevant work experience and/or education: We think a wide range of different work and educational experiences could support you to be successful in this role. Relevant work experience might include work in customer services. Relevant educational experiences might include higher education in a related discipline, professional qualifications or other training 
2. Understanding of and commitment to data protection and confidentiality
3. Proven ability to work effectively under pressure to meet competing deadlines
4. Proactive and flexible approach, willingness to take on new tasks and responsibilities
5. Highly conscientious and reliable; positive attitude and a helpful and friendly approach
6. Ability to remain calm and work successfully under pressure
7. Desire to work to high professional standards with integrity and honesty
8. Ability to take accurate minutes of meetings
9. Proven experience of successfully managing a caseload and progressing matters to meet tight deadlines
10. Able to synthesise, analyse and interpret large quantities of complex information with an eye to detail
11. Experience of effectively dealing with difficult people and situations
12. Good research and analysis skills, ability to analyse complex information 
13. Ability to implement policies and procedural systems effectively 

Desirable criteria

1. Good first degree or equivalent experience 
2. Experience of working in higher education or within a regulatory environment 
3. Understanding of regulatory issues in relation to student misconduct, appeals and complaints, and the Higher Education sector 

Further Information

Your application should clearly set out how you meet the essential criteria as this is how we shortlist applications. Learn more about how we recruit, including tips on writing your application and supporting statement on our website: https://jobs.kcl.ac.uk/gb/en/applying     

Interviews will be held using Microsoft Teams and will consist of competency-based questions linked closely to the essential and desirable criteria mentioned here. 

Although we have made improvements over the last number of years, our team is still under-represented in terms of staff from global majority ethnicities, LGBTQ+ identities, and from people with disabilities. We encourage applications from all backgrounds, communities and industries, and are committed to employing a team that has diverse skills, experiences and abilities.