Job Description

About us

​The King’s community is dedicated to the service of society. King’s Strategic Vision 2029 sets out our vision for the future, shaped around five priority areas: educate to inspire and improve; research to inform and innovate; serve to shape and transform; a civic university at the heart of London; and an international community that services the world. Our ambitious Education Strategy sets out the actions that we must take to transform how we teach, how and where our students learn and how we support them during their time with us.

The Data Governance and Security team develops, maintains, and supports system and process security, data governance, data protection compliance, regulatory reporting, and external and internal audit requirements.

The team ensures that strategies and procedures in relation to these areas are fit for purpose and is responsible for providing a ‘gold source’ of all student and course information data to ensure best practice.

We are part of the Students & Education Directorate, a collection of wide-ranging professional services in place to support King’s students and their education. As a directorate we manage the student lifecycle from application to graduation and beyond, to ensure a coherent and seamless student experience and effective administrative processes, working closely with King’s faculties to do so.

About the role

The Senior Digital Assurance Officer will provide assurance and operational support to the teams engaged in providing student facing content on College digital platforms and websites. This will entail the provision of end-to-end administrative support in triaging enquiries, drafting and updating accessibility statements, resolving quality issues in respect of student facing content, assisting with any reporting and audit requirements, and providing assurance that we are compliant with our regulatory obligations in this area.

They will also continuously adapt processes to improve efficiency of their own area, and within the wider team.

This is an exciting opportunity for candidates looking to take responsibility for a key compliance activity and who wish to utilise their skills and expertise to support teams managing student facing content on our student app, existing digital platforms and websites with a focus on accessibility for students. This is a new role so there is an opportunity to grow your skills in the implementation of data assurance and regulatory compliance within the digital platforms and website landscape.

We are looking for an individual who shares our aspirations and our values, who is comfortable working strategically and operationally, who understands how to deliver support and services to students and other end-users, and who is equipped to work in a high volume, complex and fast paced environment.

We encourage applications from candidates who have experience from both within and outside of the Higher Education sector where they can demonstrate the skills needed to succeed in this role.

This is currently a hybrid working role with both work from home and on campus. The role will be based in our department, on Guys campus.

 

This post will be offered on an indefinite contract.

This is a full-time post, but we welcome applications from candidates seeking a flexible work pattern within our necessary service operating hours of 9am to 5pm.

 

Key responsibilities

• Act as the primary contact for colleagues with operational enquiries regarding the quality of student facing content and to triage, investigate and escalate as appropriate.
• Reviewing and auditing student facing content on our app, student record management systems, and platforms to ensure the quality of the content and that compliance in areas such as digital accessibility and that any other regulatory requirements are met.
• Drafting and implementing changes in Accessibility Statements.
• Support reviews of current processes with stakeholders and project teams to explore whether more efficient alternatives are available.
• Support the creation of guidance and training materials.
• Raise awareness of data quality and compliance in the area of digital content quality and compliance.
• Provide support to colleagues in the provision of any reporting requirements and assist with any related queries.

The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.

Skills, knowledge, and experience

Essential criteria

1. Relevant work experience and/or education: We think a wide range of different work and educational experiences could support you to be successful in this role. Relevant work experience might include work in data management or analytics. Relevant educational experiences might include higher education in a related discipline, professional qualifications or other training.
2. Excellent IT skills including experience of Office software (word-processing, spreadsheets, databases, email, web etc.)
3. Experience of implementing compliance measures for digital content, for example, accessibility
4. Experience of following business processes in an information/data environment
5. Ability to establish and proactively build professional working relationships with external and internal stakeholders.
6. Experience in the provision of high- quality services to end users and customers
7. Ability to engage in collaborative working across King’s professional services, other Faculties, academic and student communities, with a meaningful and visible commitment to Diversity & Inclusion policies and practices
8. Experience of working in a federated environment where facilitation and networking skills are core to resolving complex cross departmental problems
9. Experience of working independently and managing your activities to meet deadlines
10. Working knowledge of the regulatory landscape for digital content, for example, accessibility, and other statutory requirements.

Desirable criteria

1. Working knowledge of student record systems, SITS or similar
2. Adept at maintaining progress on multiple projects simultaneously and meeting deadlines

Further Information

Your application should clearly set out how you meet the essential criteria as this is how we shortlist applications. Learn more about how we recruit, including tips on writing your application and supporting statement on our website:  https://jobs.kcl.ac.uk/gb/en/applying

Interviews will be held using Microsoft Teams and will consist of competency-based questions linked closely to the essential and desirable criteria mentioned here.

Although we have made improvements over the last number of years, our team is still under-represented in terms of staff from global majority ethnicities, LGBTQ+ identities, and from people with disabilities. We encourage applications from all backgrounds, communities and industries, and are committed to employing a team that has diverse skills, experiences and abilities.