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Job id: 083266. Salary: £32,979 - £36,396 per annum, including London Weighting Allowance.

Posted: 25 January 2024. Closing date: 25 February 2024.

Business unit: Students & Education. Department: Student Administrative Services.

Contact details: Rebecca Hall / Sarah Pearce / Steph White,. hose@kcl.ac.uk / steph.white@kcl.ac.uk

Location: Strand Campus. Category: Professional & Support Services.

THIS VACANCY IS OPEN TO INTERNAL APPLICANTS ONLY

Job Description

About Us

The King’s community is dedicated to the service of society. King’s Strategic Vision 2029 sets out our vision for the future, shaped around five priority areas: educate to inspire and improve; research to inform and innovate; serve to shape and transform; a civic university at the heart of London; and an international community that services the world. Our ambitious Education Strategy sets out the actions that we must take to transform how we teach, how and where our students learn and how we support them during their time with us.

We are the Student Administrative Services Department, who undertake the administration of the student lifecycle including Welcome, Enrolment & Registration, Visa Support & Guidance, Student Records, Graduation, and International Orientation. We work to ensure all students who study at King's receive a world-class student experience by aligning support for students through their educational journey at King's with the academic cycle of events throughout the year.

We are part of the wider Students & Education Directorate, a collection of wide-ranging professional services in place to support King’s students and their education. As a directorate we manage the student lifecycle from application to graduation and beyond, to ensure a coherent and seamless student experience and effective administrative processes, working closely with King’s faculties to do so.

About the Role

The Student Lifecycle Events & Engagement Officer  will assist in the preparation, organisation and administration of Welcome to King’s and graduation, and aim to provide a high-quality experience for all our staff and students. Working collaboratively with services and faculties across the institution, the post holder will provide quality customer service for stakeholders, responding to enquiries competently and appropriately, and continually seeking opportunities to enhance the student experience. We regularly see over 10,000 students attend graduation ceremonies each year, and over 15,000 students attend our Welcome events.

Experience of working in events is desirable, though not essential, and a keen eye for detail with an understanding of the logistical requirements of event management beneficial.

This is an exciting opportunity for an individual looking to gain large-scale events experience, support student engagement, and who wishes to utilise their skills and expertise in organisation and stakeholder management during an intense period of delivery.

This post will be offered on a fixed-term contract for 6 months.

This is a full-time post, but we welcome applications from candidates seeking a flexible work pattern within our necessary service operating hours. Our core working hours are 10am – 4pm.

Please be prepared to work flexibly during delivery times and note that some events and activities take place outside of normal working hours on evenings and weekends and/or require early start times/late finishes.

Key responsibilities 

The Student Lifecycle Events & Engagement Officer will be responsible for:

  • Supporting the planning, preparation, and running of Graduation ceremonies and Welcome to King’s events
  • Providing an excellent standard of customer service in the delivery of appropriate information and advice to a wide variety of stakeholders including students, academics and professional services staff
  • Supporting the needs of service providers (e.g. photographers, caterers) and other College departments (e.g. KCLSU, fundraising), and answering their queries
  • On event days assisting in the overall management of the day and assisting in the supervision of temporary staff. Providing advice to students and visitors with a particular focus on creating a positive experience
  • Supporting the Senior Student Lifecycle Events & Engagement Officer (Welcome) with maintaining, reviewing and updating relevant webpages, and key FAQ documents for students and staff and taking a significant role in building, updating and maintain our Welcome to King’s app.
  • Supporting on the recruitment and building of a core group of student ambassadors for all relevant Welcome to King’s and Graduation events.
  • Support the Senior Student Lifecycle Events & Engagement Officers in the planning and delivery of International Orientation, a bespoke event for up to 1,000 students as part of Welcome to King’s

The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.

Skills, knowledge, and experience

Please clearly address how you meet the essential criteria in your application, and where possible how you meet the desirable criteria as well.

Essential criteria

  1. Relevant work experience and/or education: We think a wide range of different work and educational experiences could support you to be successful in this role. Relevant work experience might include work in events coordination, or managing stakeholders. Relevant educational experiences might include higher education in a related discipline, professional qualifications or other training. 
  2. Experience of working in a busy customer service/events environment
  3. Ability to collaborate well with others and to use initiative and creativity to resolve problems
  4. Strong organisational skills and the ability to prioritise effectively to successfully manage competing deadlines
  5. Ability to communicate with students and staff with excellent interpersonal, communication and presentation skills
  6. Ability to decide own pattern of work and manage own workload and resources
  7. High level of accuracy and attention to detail
  8. Knowledge of and enthusiasm for Higher Education and improving the student experience
  9. Prepared to work outside standard working hours and at weekend/evenings on occasion

Desirable criteria

  1. Ability to develop networks and good working relationships with stakeholders across the institution and externally

  2. Understanding of web content management systems

  3. Experience managing temporary staff or student ambassadors

  4. An understanding of how the lived experience of students from underrepresented backgrounds is affected by structural inequality in higher education

Further Information

Please submit a personal statement when applying for this vacancy, clearly setting out how you meet the essential criteria, as this is how we shortlist applications. Learn more about how we recruit, including tips on writing your application and supporting statement on our website:  https://jobs.kcl.ac.uk/gb/en/applying

If you are a student or alumni of King’s there are resources from King’s Careers & Employability to support you in your application and interview.

Interviews will be held using Microsoft Teams and will consist of competency-based questions linked closely to the essential and desirable criteria mentioned here.

Although we have made improvements over the last number of years, our team is still under-represented in terms of staff from global majority ethnicities, LGBTQ+ identities, and from people with disabilities. We encourage applications from all backgrounds, communities and industries, and are committed to employing a team that has diverse skills, experiences and abilities.

Interviews are scheduled to take place in w/c 26th February 2024.