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Job id: 083987. Salary: £43,205 - £50,585 per annum, including London Weighting Allowance.

Posted: 07 February 2024. Closing date: 03 March 2024.

Business unit: Students & Education. Department: Examinations & Assessment team.

Contact details: Lisa-Marie Greenslade.

Location: Strand Campus. Category: Professional & Support Services.

Job description

About us

We manage the organisation and operation of over 2,600 invigilated examinations annually for more then 100,000 candidatures, including those delivered overseas and online, and for all King’s College London students.

We are responsible for the delivery of a comprehensive service that is fit for purpose and evolves constantly to meet the needs of our students. This includes devising and implementing all associated business processes to ensure they are responsive and proactive, and driving a culture of service management and improvement that centres our students at the heart of the service.

About the role

We are recruiting for a flexible and proactive Examinations Manager (Operations) who will be responsible for overseeing the planning and operational elements of the university’s examinations service. The role holder will line manage the operational team to ensure the successful delivery of the variety of tasks associated with the examinations service. In addition, the role holder will manage the appointment, training and management of all university invigilators.

This is an exciting opportunity for colleagues looking to work closely with students and who wish to utilise their skills and expertise in large scale events management, operations, and service improvement.

We encourage applications from candidates who have experience from both within and outside of the Higher Education sector where they can demonstrate the skills needed to succeed in this role.

This post will be offered on an indefinite contract.

This post is offered as a full-time post but we are happy to talk about part-time, job-share and other flexible working options. There are essential periods of high intensity associated with protected examination periods (usually January, May and August) throughout the academic year.

The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post

Key responsibilities

To manage the work of the Examinations Team, currently consisting of 4 Assessments Officers, in the delivery of effective customer-focused services by:

Service Delivery

  • Overseeing the logistical and operational processes undertaken by the examinations team in order to prepare and deliver our in-person examinations, both in a paper and computer based format
  • Overseeing the production and publication of all examinations timetables, including issuing of individual student timetables
  • Liaising with senior managers and providing support to faculties and institutes regarding examinations delivery and associated practices
  • Resolving issues that may require unusual or non-standard solutions in collaboration with colleagues across our central teams and faculties
  • Developing strong working relationships with a wide range of internal and external stakeholders, and ensuring that the service is well represented in appropriate forums
  • To deputise for the Head of Service and support other management colleagues across Examinations, as required

Service Improvement

  • Developing operational processes that ensure the ongoing delivery of examinations services that are cost-efficient, student centred and fit for purpose
  • Researching best practice across the sector and using a data driven approach to support decisions around process change
  • Implementing agreed policy, procedure and system changes, monitoring, reviewing and evaluating against agreed measures


  • Ensuring regulations, policy and codes of practice relating to examinations are adhered to, and are communicated to staff and students clearly and as appropriate
  • Recruiting, training and managing  a pool of invigilators for college-wide assessment purposes– approximately 80
  • Providing statistical and business analysis data for business planning purposes and for external submissions to governing bodies as required
  • Being responsible for quality assurance of the examinations process including ensuring the quality of examination papers in liaison with departments, standards of invigilation, venue suitability and event management

Skills, knowledge, and experience

Essential criteria

1.      Experience of running mass participation events, or in overseeing high volume and time sensitive work or projects, including the management of teams

2.      Knowledge of the Higher Education Sector, including the current challenges potentially facing the examinations service

3.      Excellent interpersonal, communication and presentation skills and demonstrating examples of times when you have managed complex stakeholder groups

4.      Competent at operating appropriate IT systems, ideally including a good working knowledge of Microsoft Excel, SharePoint and MS Teams

5.      Good problem solving and data analysis skills, and the ability to report on complex data to a diverse stakeholder audience

6.      Experience of leading change in business processes, using evidence to inform decisions

7.      Experience using large database software, such as a student record system

Desirable criteria

1.      Knowledge and experience of SITS, and Scientia Exam Schedule

2.      Experience of Moodle, in an assessment context

Further Information

Your application should clearly set out how you meet the essential criteria as this is how we shortlist applications. Learn more about how we recruit, including tips on writing your application and supporting statement on our website:

Interviews will be held using Microsoft Teams and will consist of competency-based questions linked closely to the essential and desirable criteria mentioned here.

Interviews are scheduled to take place week commencing 12th April 2024.