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Job id: 084305. Salary: Grade 6: £43,205 - £50,585 per annum, including London Weighting Allowance.

Posted: 12 February 2024. Closing date: 04 March 2024.

Business unit: Social Science & Public Policy. Department: School of Security Studies School Office.

Contact details: Dan Richards.

Location: Strand Campus. Category: Professional & Support Services.


Job description

The School Programmes Manager will work alongside the School Education Manager to lead, develop and effectively line manage the team responsible for education support for all undergraduate and postgraduate taught students in the Department of War Studies. 

The postholder will contribute to strategic planning, the design and implementation of new systems and processes, and programme development and delivery, ensuring the provision of a high level of service to both students and staff. They will also work to harmonise processes and procedures within the UG and PGT teams in collaboration with the School Education Manager. 

The postholder will work in close partnership with a wide range of stakeholders, including Programme Directors, module leads, Assessment Sub-Board Chairs and Professional Services colleagues across the university. They will be required maintain up to date knowledge of programme and College regulations, providing accurate guidance to colleagues and students as required and ensuring all quality assurance processes are followed. 

The School of Security Studies is part of the Faculty of Social Science and Public Policy, and consists of the Defence Studies Department (Shrivenham), the Department of War Studies (London) and the King’s Institute for Applied Security Studies (virtual). Together, we support an inclusive culture and diversity for our staff and students. We are committed to encouraging further growth from diverse groups, and we welcome applications from people of all abilities and currently under-represented groups, which we are able to support with our range of flexible and inclusive benefits. 

This is a hybrid role based at our Strand Campus. 

This post will be offered on a 12-month fixed-term contract or secondment with the approval of your current department. 

This is a full-time post - 100% full time equivalent

Key responsibilities

  • Manage the day-to-day delivery of effective programme administration, ensuring standard operating processes and procedures are in place and are complied with.  
  • Monitor and review service delivery on a continual basis to ensure compliance with agreed timeframes, expectations, key performance indicators and service level agreements, providing feedback to team members and setting clear expectations. Address contemporaneous and medium-term issues and flag longer term issues to relevant colleagues.  
  • Under the direction of the School Education Manager, be responsible for the implementation of new systems, procedures and policies in line with the school’s education strategy. 
  • Utilise data to make recommendations and develop actions to enable continuous improvement of service delivery. Lead on, and contribute to, process improvement projects under the direction of the School Education Manager. 
  • Provide direct line management of two Senior Programme Officers and leadership for the wider Programmes team. 
  • Undertake local line-management life-cycle processes including recruitment, induction, probation reviews and performance management, liaising with colleagues in Human Resources where necessary. 
  • Motivate and support development of staff, utilising 1-1s, team meetings and annual Performance Development Reviews (PDRs). 
  • Be responsible for the coordination and approval of annual leave and the management of staff absences; ensuring that appropriate levels of staff cover remain at all times in order to maintain adequate service levels. 
  • Resolve complex student cases and staff queries escalated by the Senior Programme Officers and Programme Officers. 
  • Act flexibly with resources, reprioritising workload where necessary and deputising for the School Education Manager when required. 
  • Support the Senior Programme Officers to ensure key activities, such as assessment and progression processes, timetabling, and module selection are completed in accordance with university timeframes and policies, liaising with key stakeholders as required. 
  • Support the Programmes team to manage student and staff enquiries, both in person and via shared email mailboxes, ensuring a high level of customer service is provided. 
  • Independently and proactively resolve operational issues, having foresight to see where problems may arise and adopting a solutions-based approach to ensure there is minimal and well managed impact on the student experience or school reputation. Escalate risks where necessary.
  • Represent the School’s interests in university wide service improvement projects, engaging with relevant stakeholders, groups, and committees across the university to influence change. Working closely with the School Education Manager to develop and implement service improvements.  
  • Work flexibly as part of a team, supporting others in times of high-volume activity, and reporting on resource issues to the School Education Manager in a timely manner. 
  • Support with wider School Education initiatives, including management of online and executive programmes and modules run by the Department of Defence Studies. 
  • Contribute to and inform the development of student systems, including online learning platforms and SITS, and support improvements to and the implementation of other systems within the university. Contribute to and initiate process improvements, ensuring training and support is provided to the Programme Officer and Senior Programme Officer roles.  
  • Under the direction of the School Education Manager, ensure that quality assurance requirements are met for all modules and programmes offered by the Department of War Studies 
  • Support the Programmes team in managing students’ pastoral care needs, ensuring teams are aware of signposting students to relevant services and that processes and policies are kept up to date.  
  • Contribute to a positive, inclusive and supportive work and study culture within the school for the benefit of all staff and students.  
  • Show a strong commitment to equality and diversity in the workplace.

The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.

Skills, knowledge, and experience 

Essential criteria

1.      Educated to degree level or equivalent, with substantial experience gained in a Higher Education environment. 

2.      Experience of leading a team of staff, and experience of managing change, setting standards and developing high performing teams with a development-focused and proactive style. 

3.      Excellent organisational and time management skills, both for self and others, with the ability to prioritise effectively and delegate tasks appropriately to work towards and meet tight deadlines 

4.      Experience of planning, implementing, and managing an annual cycle of work 

5.      Excellent analytical and information processing skills including the ability to assimilate large and complex sets of information quickly and accurately  

6.      Proven ability to communicate at all levels to a diverse group of stakeholders, including motivation, influencing and negotiation skills and network-building  

7.      Awareness and understanding of HE polices and current issues in the field  

8.      An understanding of, and desire to improve, the student experience  

9.      A demonstratable commitment to equality and diversity in the workplace 

Desirable criteria

1.      Experience in the use of databases and student records systems (such as SITS) 

2.      Experience in the use of virtual learning environments (such as Moodle) 

3.      Experience of managing process improvement projects 

Further information

The selection process will include a panel interview and a short presentation