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Job id: 089148. Salary: £36,532 - £41,229 per annum, including London Weighting Allowance.

Posted: 07 May 2024. Closing date: 02 June 2024.

Business unit: Students & Education. Department: Timetabling Services.

Contact details: Dominika Lezon. Dominika.lezon@kcl.ac.uk

Location: Strand Campus. Category: Professional & Support Services.

Job Description

About Us

The King’s community is dedicated to the service of society. King’s Strategic Vision 2029 sets out our vision for the future, shaped around five priority areas: educate to inspire and improve; research to inform and innovate; serve to shape and transform; a civic university at the heart of London; and an international community that services the world. Our ambitious Education Strategy sets out the actions that we must take to transform how we teach, how and where our students learn and how we support them during their time with us.

Timetabling Services are responsible for overseeing the delivery of student timetables and room allocations for all teaching and ensuring the optimisation of space utilisation and provision of a high-quality service to staff and students.

We are part of the wider Students & Education Directorate, a collection of wide-ranging professional services in place to support King’s students and their education. As a directorate we manage the student lifecycle from application to graduation and beyond, to ensure a coherent and seamless student experience and effective administrative processes, working closely with King’s faculties to do so.

About the Role

The Senior Timetabling Officer will play a key role in the provision of a full academic timetabling service in support of our students and the Education Strategy. They will support Senior Timetabling officers in ensuring that the requirements of the College are met through the optimisation of the teaching schedule.

This is an exciting opportunity for candidates looking to work in a fast-paced administration department, and who wish to utilise their analytical and negotiation skills to provide a first class timetabling service to staff and students.

We encourage applications from candidates who have experience from both within and outside of the Higher Education sector where they can demonstrate the skills needed to succeed in this role.

This post will be offered on an indefinite contract.

This is a full-time post, but we welcome applications from candidates seeking a flexible work pattern within our necessary service operating hours of 9-5.

Key responsibilities

  • Support either the Timetabling Operations or the Timetabling Planning Manager in the supervision and co-ordination of cyclical business operations, identifying priorities and demonstrating flexibility throughout the cycle
  • Co-ordinate day-to-day timetabling activity requests for faculty colleagues, providing responses as appropriate within agreed timeframes
  • Assist in the organisation of User Groups to support new systems and cyclical support, and the training of staff who use our services
  • Coordinate the delivery of statistical reports and returns as required, assisting in the preparation of data for the purposes of modelling and planning
  • Work flexibly as part of a team, supporting others in times of high-volume activity when the need arises
  • Working closely with faculty colleagues to deliver more standardised procedures for delivering personal timetables and to facilitate effective space utilisation and enhanced customer experience
  • Receive, investigate and resolve low-level issues and address service setbacks, exercising judgement and escalating to line manager where required

The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.

This is currently a hybrid working role with both work from home and on campus. The role will be based in our department, currently on the Strand campus.

Skills, knowledge, and experience

Please clearly address how you meet the essential criteria in your application, and where possible how you meet the desirable criteria as well.

Essential criteria

  1. Relevant work experience and/or education: We think a wide range of different work and educational experiences could support you to be successful in this role. Relevant work experience might include work in delivering student administrative services, or similar. Relevant educational experiences might include higher education in a related discipline, professional qualifications or other training.
  2. Ability to balance competing demands and manage customer expectations
  3. Involvement in successful timetabling operations, preferably in an organisation of comparable size and complexity
  4. Experience of undertaking large scale data gathering and information retrieval
  5. Strong negotiating and influencing skills
  6. Good attention to detail even when working under pressure and to deadlines
  7. Proven knowledge of a timetabling software package (e.g. Syllabus, Enterprise)

Desirable criteria

  1. Knowledge of the issues facing the Higher Education sector
  2. Experience of staff supervision, training and delegation of tasks
  3. Willingness to work outside standard office hours at peak times

Further Information

Please submit a personal statement when applying for this vacancy, clearly setting out how you meet the essential criteria, as this is how we shortlist applications. Learn more about how we recruit, including tips on writing your application and supporting statement on our website:  https://jobs.kcl.ac.uk/gb/en/applying

If you are a student or alumni of King’s there are resources from King’s Careers & Employability to support you in your application and interview.

Interviews will be held in person and will consist of competency-based questions linked closely to the essential criteria mentioned here.

Although we have made improvements over the last number of years, our team is still under-represented in terms of staff from global majority ethnicities, LGBTQ+ identities, and from people with disabilities. We encourage applications from all backgrounds, communities and industries, and are committed to employing a team that has diverse skills, experiences and abilities.