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Job id: 089185. Salary: £32,979 - £36,396 per annum, including London Weighting Allowance.

Posted: 08 May 2024. Closing date: 29 May 2024.

Business unit: The Dickson Poon School of Law. Department: Law School.

Contact details: Hilary Batty.

Location: Strand Campus. Category: Professional & Support Services.

About us

The Dickson Poon School of Law, King's College London, is one of the   oldest law schools in England and is recognised globally as one of the best law schools in the world.

We are seeking candidates at all levels of experience with the drive and passion to deliver high quality customer service to support our strategic aims. This is an ideal opportunity to commence or further your career in Higher Education administration.

King’s College provides competitive salaries, excellent pensions and generous leave allowances. Find out more at 

About the role

The Programme Officer acts as the first point of contact for queries from students and academic staff within the School of Law. They must carry out detailed and accurate work that supports the delivery of our taught programmes and enables student lifecycle activities to run smoothly. With support to develop a working knowledge of regulations and processes, the Programme Officer is responsible for ensuring that our service to students and staff is seamless and effective.

King’s College operates a hybrid working policy and more details of this will be made available at interview.

There are two posts available – one in the undergraduate programmes team and one in the postgraduate taught programmes team.

This is a full-time post (35 hours per week), and you will be offered an indefinite contract.

About you

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

1.      Excellent organisational and time management skills

2.      Ability to work independently and take initiative

3.      Ability to work as part of a team and relate to a broad range of stakeholders in a professional and assured manner

4.      Excellent written and oral communication skills, including the ability to draft documents and correspondence

5.      Strong numeracy skills and the ability to analyse complex data

6.      Excellent working knowledge of Microsoft Office (including Excel) and the ability to quickly learn new systems

7.      Excellent attention to detail and the ability to maintain a high level of accuracy at all times

8.      Understanding of good customer service, and ability deliver this to a high standard

Desirable criteria

1.      Degree level or equivalent qualification

2.      Experience of working as an administrator in higher education

3.      Experience of working in a customer-facing environment

4.      Experience of using virtual learning environments and website content management systems

5.      Experience of using student records systems (such as SITS)

Downloading a copy of our Job Description

Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the next page after you click “Apply Now”. This document will provide information of what criteria will be assessed at each stage of the recruitment process.

Further Information

We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community.

We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King's.

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

To find out how our managers will review your application, please take a look at our ‘How we Recruit’ pages.

We are not able to offer sponsorship for candidates who do not currently possess the right to work in the UK.