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Job id: 090508. Salary: £32,979 - £36,396 per annum, including London Weighting Allowance.

Posted: 03 June 2024. Closing date: 24 June 2024.

Business unit: King's Business School. Department: KBS Education.

Contact details: Nathifa Hall-Ezea.

Location: Strand Campus. Category: Professional & Support Services.

About us

Welcome to King's Business School, where our vision aligns with King's College London's ambitious goal of changing the world for the better.

Our dedicated programmes team is committed to creating social and economic value for both business and society. We offer a wide selection of undergraduate and postgraduate programmes see (, with sustainability at the heart of what we do.

Join us in our mission to shape the future of education and empower students globally through innovative online learning experiences.

About the role

We are seeking candidates at all levels of experience with the drive and passion to deliver high quality customer service to support our strategic aims. This is an ideal opportunity to commence or further your career in Higher Education administration.

Your primary responsibility will be to provide day-to-day administrative support for our taught campus-based programmes, collaborating closely with academic and student support teams to ensure that the student lifecycle activities run smoothly.

With support to develop a working knowledge of regulations and processes, the Programme Officer is a valued and trusted member of the team with a keen eye for accuracy and detail.

If you're someone who thrives in a fast-paced environment, is committed to delivering high-quality services, and is passionate about higher education, we encourage you to apply. Join us in shaping the future of digital learning at King's Business School.

This is a full-time time post (35 hours per week), and you will be offered an indefinite contract.

King’s Business School operates a hybrid working policy and you will be expected to spend a minimum of two working days per week on campus.

About You

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

1.      Excellent written and verbal communication abilities, enabling independent drafting of documents, virtual learning content, and correspondence tailored to diverse audiences.

2.      Strong numeracy skills and ability to analyse complex numerical data.

3.      Excellent working knowledge of Microsoft Office packages and the ability to work on new systems.

4.      Ability to work with a broad range of stakeholders in a professional and assured manner.

5.      Strong time management and organisational skills, adept at meeting tight deadlines and managing competing priorities, with a willingness to seek and utilise support as needed.

6.      Curious, customer service oriented, with a commitment to personal accountability and continuous improvement.

7.      Comfortable with adapting to change, driving own professional development.

8.      Methodical, detail oriented and flexible in approach to work, maintaining a high level of accuracy.

Desirable criteria

1.    Experience of using virtual learning environments.

2.    Experience in the use of databases, student records systems (such as SITS) and website content management systems.

3.    Prior experience of working in a customer facing environment

4.    Degree level or equivalent qualification or experience.

5.    Dedication to fostering equality and diversity in the workplace.

Full details of the role and the skills and experience required, can be found in the attached job description which provided on the next page.

Further Information

We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community.

We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King's.

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. Please format your statement by listing each criteria as a header. Then underneath each header provide details and examples of how your skills and experiences meet the criteria. A brief cover letter will not be considered for shortlisting. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

To find out how our managers review your application, please take a look at our ‘ How we Recruit’ pages.

Interview process.

The interview process will consist of assessment tasks and a panel interview. More information will be provided upon shortlisting.

We will aim to hold interviews within 2-3 weeks following the application closing date.

This role does not meet the requirements of the Home Office and therefore we are not able to offer sponsorship for candidates who require the right to work in the UK.