King's College London

About us:

King’s Business School (KBS) asks challenging questions of business and wider society like: What is the meaning of work? Should business be more ethical? How can we measure productivity? What is modern slavery? Are AI and big data the future of finance?

KBS contributes towards answering these questions, changing the way business works whilst tackling the world’s major challenges for the good of the economy, the environment, society, and businesses everywhere.

The Faculty incorporates seven departments as well as several vibrant institutes and centres with broad ranging programmes of activity across research, education, impact and engagement, thought leadership, and knowledge transfer.

About the role:

This is an exciting opportunity to lead and shape the student support provision at King’s Business School. As Senior Student Support Manager, you will play a central role in ensuring our student support services and processes are inclusive, effective, and responsive to the needs of our diverse student community.  

Working in partnership with the Associate Director of Education, the Student Support team, and Programme Management teams, you will shape and deliver a high-quality, student-centred support service aligned with university-wide policies and faculty priorities. 

You will be responsible for overseeing key student support mechanisms, including case escalations, the Support for Study process, and initiatives related to student wellbeing and academic progression. Using data insights and stakeholder feedback, you will monitor and continuously improve the effectiveness of support provision, driving forward improvements and consistency across programmes. 

A key part of the role is managing the delivery and development of the professional services-led personal tutoring provision, including a team of four Personal Tutors and a Student Support Manager. You will provide clear direction, coaching, and support to enable the team to manage their workload effectively and respond confidently to sensitive student matters. 

This role also involves leading on complex and sensitive casework, acting as a key point of escalation and ensuring that student welfare concerns are managed appropriately and in line with university procedures.  

As the Faculty’s Designated Safeguarding Officer, you will ensure compliance with safeguarding requirements and contribute to the development of a supportive, risk-aware culture. You will work closely with colleagues across the university, including Disability Services, Counselling, and central student wellbeing teams, to provide coordinated support for all KBS students.  

This is a key leadership role within the KBS Education Professional Services team, offering a unique opportunity to influence strategic developments in student support at faculty and university level. 

KBS embraces equality, diversity and inclusion. We attract students and staff from across the world, from many different backgrounds, with a variety of ethnicities, religions, and sexual and gender identities. We promote flexible working as a key enabler of inclusion. We particularly encourage and welcome applications from women, Black, Asian and Minority Ethnic (BAME) candidates, and from candidates who are LGBTQ+ and/or have a disability. 

This is a full-time post (35 hours per week), and you will be offered an indefinite contract.  

King’s Business School operates a hybrid working policy and you will be expected to spend a minimum of two working days per week on campus.

About you:

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

1. Experience in student welfare case management, leading the provision of support for students across a wide range of situations including when in crisis, from different backgrounds and demonstrating empathy, sensitivity, and discretion.
2. Experience of managing a team, driving change, and leading on the implementation of initiatives and drive projects to completion.
3. Comprehensive experience and understanding of the issues impacting the higher education sector in relation to student welfare, support and safeguarding.
4. Awareness of when to signpost students to appropriate support services, including those relating to health and wellbeing, disability support or academic studies.
5. Ability to analyse complex data, policies, and procedures to drive improvements, support colleagues, and escalate issues when needed.
6. Demonstrable negotiating / influencing skills and an ability to work with all levels of stakeholders.
7. Ability to balance competing demands and manage expectations, both for your own workload and that of a team, bearing in mind the needs of our stakeholders
8. Ability to engage in collaborative working across professional service teams, other faculties, academic and student communities, with a meaningful and visible commitment to Diversity & Inclusion policies and practices.

Desirable criteria

1. Experience of participating in university-level committees/projects, representing the Faculty and communicating requirements to senior management.
2. Experience of Mental Health first aid and other specialist welfare support training.

Downloading a copy of our Job Description

Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the next page after you click “Apply Now”. This document will provide information of what criteria will be assessed at each stage of the recruitment process.

We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community.

We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King's.

As part of this commitment to equality, diversity and inclusion and through this appointment process, it is our aim to develop candidate pools that include applicants from all backgrounds and communities.

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

To find out how our managers will review your application, please take a look at our ‘How we Recruit’ pages.