King's College London

THIS VACANCY IS OPEN TO INTERNAL APPLICANTS ONLY

About us:

King’s Arts & Humanities is distinctive in representing exceptional strength in both the longer established disciplines (such as Philosophy, Classics, Theology, English, History, Languages, and Music) and world-leading quality in more recently established fields (such as Digital Humanities, Film, Interdisciplinary Humanities, and Culture, Media and Creative Industries). 

The Faculty is organised into three Clusters, each of which has dedicated professional services teams. This role will be based in the Arts Cluster supporting the Digital Humanities department.

Our students come from all over the world from many different backgrounds, attracted by our reputation for and dedication to excellent teaching, by the work we do to create a dynamic and inclusive community, and by the opportunity to study right in the heart of London, a global and multilingual city where we experience languages and cultures in action every day. 

About the role:

We are looking for a Senior Programme Officer to join our Professional Services team, working within the Faculty of Arts and Humanities at one of the most prestigious universities in the UK. 

This role offers an exciting opportunity to anyone who is interested in providing high quality comprehensive support for undergraduate and postgraduate programmes.

You will act as the first point of contact for all students, academic staff and key external contacts, providing a professional, supportive, responsive and personable service. The role supports processes across the whole academic cycle, ensuring accurate and timely record management across multiple systems. This would be an ideal role for anyone with a passion for supporting the delivery of excellent education from the heart of London.

Key responsibilities

• Work with relevant colleagues to plan programme cycles, considering the provision of processes throughout the academic year, identifying priorities and demonstrating flexibility throughout the cycle, recognising when priorities change, amending plans and adjusting work patterns accordingly  
• Supervise programme administration and co-ordinate processes relevant to the area of work, including assessments and module registration, in line with university deadlines and regulations, and Faculty and external requirements  
• Coordinate the management of day to day student enquiries with the Programme Officers to provide responses as appropriate within agreed timeframes, taking responsibility for responding directly to more complex enquiries and escalating with line manager when required  
• Ensure that quality assurance requirements and, where required, accreditation requirements are met for all provision. To service committees as directed by your line manager.  
• Develop and improve the service through eliciting and responding to service user feedback, identifying and suggesting service improvements and implementing new ways of working as directed.  
• Work flexibly as part of a team, supporting others in times of high-volume activity. Participating in and coordinating new starter inductions. Covering staff absence and deputising for the line manager as and when required  
• Work with the wider university community to ensure up-to-date and consistent practices are followed when utilising systems (e.g. student records systems and virtual learning environments, King’s Digital) to undertake both day-to-day functions and higher-level processes such as reporting and extracting data, ensuring accuracy of data and identifying and resolving issues  
• Triage students’ pastoral care needs, resolving non-complex issues and where appropriate and escalating to further support within the Faculty and College. Informing and referring to key stakeholders as per university frameworks.  
• Receive, investigate and resolve low-level complaints and address service setbacks, exercising judgement and escalating to line manager where required  
• Take personal accountability for the data quality of student records, ensuring records are accurately maintained in accordance with the agreed retention schedules  
• Ensure all work is carried out in a professional and timely manner, with appropriate confidentiality and sensitivity. To maintain an up to date knowledge of the data protection requirements and to support Freedom of Information and subject access requests 

This is a full time role and you will be offered an FTC contract to 31st December 2026

About you:

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

1. Excellent written and oral communication skills including the ability to draft documents and correspondence, with excellent working knowledge of Microsoft Word, Excel, Teams, PowerPoint, and Outlook
2. Excellent organisational / time management skills and with a customer-oriented approach.  
3. Ability to work with a broad range of stakeholders in a professional and assured manner.
4. Comfortable with adapting to change, driving own professional development.
5. Previous experience of working in a relevant role in HE.
6. Ability to build positive working relationships with team members, collaborating effectively to get things done and a commitment to personal accountability and continuous improvement.
7. Methodical, detail oriented and flexible in approach to work, maintaining a high level of accuracy

Desirable criteria

1. Experience supporting online/distance learning courses
2. Experience in the use of databases, student records systems (such as SITS) and website content management systems
3. Prior experience of working in a customer facing environment
4. Experience of using virtual learning environments

Downloading a copy of our Job Description

Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the next page after you click “Apply Now”. This document will provide information of what criteria will be assessed at each stage of the recruitment process.

Further Information 

At King’s, we believe that the diversity of our community and a culture that is welcoming, open, inclusive and collaborative, are great strengths of the university.

The Equality Act of 2010 protects the rights of our students and staff and provides a framework to fulfil our duties to eliminate unlawful discrimination, harassment and victimisation and in addition, to advance equality of opportunity and foster good relations between those who share a protected characteristic and those who do not. At times, this will include balancing rights and beliefs that can feel in tension.

We are committed to free speech and to academic freedom, believing that our foundational purpose as a university, is to create spaces where a wide range of ideas, including ideas that are controversial, can be discussed and debated, and where members of our community can express lawful views without fear of intimidation, harassment or discrimination.

When engaging in the robust exchange of ideas, we ask that our community is mindful of our Dignity at King’s guidance.

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the person specification section of the job description. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

Artificial intelligence (AI) is evolving rapidly, and we recognise its growing role in professional work. Applicants may use AI tools to support preparation of their application, for example to research the role or structure written responses. However, applications must reflect the applicant’s own work and experience. AI tools should not be used during interviews or assessment activities unless this has been agreed in advance as a reasonable adjustment. Further guidance on the use of AI in recruitment can be found here.

We reserve the right to close adverts early due to the volume of applications we receive. While the closing date may change, all adverts will close at 23:59 to allow sufficient time for applications to be submitted on that day.

We encourage you to apply at the earliest opportunity to avoid disappointment as once we have closed a vacancy you will be unable to submit your application.

To find out how our managers will review your application, please take a look at our ‘How we Recruit’ pages.

Interviews are due to be held w/c 22nd June or s/c 29th June 2026