King's College London

THIS VACANCY IS OPEN TO INTERNAL APPLICANTS ONLY

About us:

This is an exciting opportunity for a dynamic and skilled individual to take a pivotal role in leading and enhancing student experience within the Institute of Psychiatry, Psychology & Neuroscience.

About the role:

The Senior Student Experience Manager plays a key role within the Education and Support Team (EST), leading and managing the development and implementation of strategies, policies and processes to enhance student experience within the Institute of Psychiatry, Psychology & Neuroscience.

Working closely with the Associate Director, Education, Dean of Education and other key stakeholders within the faculty, the post holder will lead in matters relating to Student Experience and Student Engagement within the faculty, developing and disseminating strategy and policy and informing best practice, in order to deliver a first-class student-centred experience. 

Managing a team of 2, the post holder will be responsible for ensuring that the workload and responsibilities are appropriately distributed amongst the team, that key deadlines and Service Level Agreements are met.

This post is based at the Denmark Hill Campus, however travel to other campuses is required, and we operate a hybrid working policy, with a minimum requirement of two days working in the office.

This is a full-time post (35 hours per week), and you will be offered a 12-month fixed term contract until end of August 2027.

About you:

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

1. Educated to degree level or relevant vocational experience, demonstrating professional development and achievement in a series of roles with increased levels of responsibility. 
2. An understanding of sector and college policies and current issues relating to Student Experience, Student Engagement and Student Support and Wellbeing, and knowledge of safeguarding, mental health, and student support processes 
3. Experience of developing or delivering initiatives to improve Student Engagement, Student Support and/or Student Experience  
4. Excellent communication skills, with the ability to network and create effective working relationships with key stakeholders 
5. Excellent time management with the ability to consistently produce high quality outputs 
6. Strong interpersonal skills including motivating, negotiating, influencing and networking throughout the College 
7. Proactive, positive and pragmatic approach and enthusiastic about interacting with students and positive about student diversity 
8. Excellent skills in motivating and performance managing a team, developing and maintaining a positive, proactive culture of continual review and development

Downloading a copy of our Job Description

Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the page. This document will provide information of what criteria will be assessed at each stage of the recruitment process.

Further information:

At King’s, we believe that the diversity of our community and a culture that is welcoming, open, inclusive and collaborative, are great strengths of the university.

The Equality Act of 2010 protects the rights of our students and staff and provides a framework to fulfil our duties to eliminate unlawful discrimination, harassment and victimisation and in addition, to advance equality of opportunity and foster good relations between those who share a protected characteristic and those who do not. At times, this will include balancing rights and beliefs that can feel in tension.

We are committed to free speech and to academic freedom, believing that our foundational purpose as a university, is to create spaces where a wide range of ideas, including ideas that are controversial, can be discussed and debated, and where members of our community can express lawful views without fear of intimidation, harassment or discrimination.

When engaging in the robust exchange of ideas, we ask that our community is mindful of our Dignity at King’s guidance.

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the person specification section of the job description. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

Artificial intelligence (AI) is evolving rapidly, and we recognise its growing role in professional work. Applicants may use AI tools to support preparation of their application, for example to research the role or structure written responses. However, applications must reflect the applicant’s own work and experience. AI tools should not be used during interviews or assessment activities unless this has been agreed in advance as a reasonable adjustment. Further guidance on the use of AI in recruitment can be found here.

We reserve the right to close adverts early due to the volume of applications we receive. While the closing date may change, all adverts will close at 23:59 to allow sufficient time for applications to be submitted on that day.

We encourage you to apply at the earliest opportunity to avoid disappointment as once we have closed a vacancy you will be unable to submit your application.

To find out how our managers will review your application, please take a look at our ‘How we Recruit’ pages.