King's College London

About us

This is an exciting opportunity to play a leading role delivering high-quality education administration within the Faculty of Social Science and Public Policy (SSPP). Home to four inter-disciplinary Schools, Global and Policy Institutes, and the International School for Government, SSPP is one of thelargest, most diverse and international communities for social research and education in Europe.

The School of Security Studies includes the Department of War Studies, the Defence Studies Department and the King’s Institute for Applied Security Studies.

The residential Education team is responsible for approximately 700 undergraduate and 700 taught postgraduate students based on the Strand campus.

For more information about the school, please see our webpages:  https://www.kcl.ac.uk/security-studies

About the role

The School of Security Studies seeks to recruit a Senior Education Manager to provide management and team leadership for taught degree programme support, and to contribute to the School’s strategic development initiatives. The School delivers a wide range of degree programmes, including both residential and online, as well as online short courses and professional education programmes. Working mainly with the Department of War Studies (DWS), the roleholder will also coordinate with the School’s online and professional education manager (who works mainly with DSD and KIASS), jointly overseeing the School’s education support services for students and academic colleagues. The roleholder will lead the residential programme administration team of eight staff.

Reporting to the Head of School Operations and the Faculty’s Associate Director, Education, you will contribute to the School’s strategic planning, and provide support for the leadership of the Department of War Studies. In supporting the effective delivery of programme administration, you will foster a consistent, high level of professionalism and customer service, ensuring that service delivery issues are addressed and resources utilised. You will work with the team to ensure that the University’s and Faculty’s strategic education projects are aligned and operationalised at academic department and school level. You will also be responsible for the quality assurance of new and ongoing residential programmes, and for supporting the academic workload allocation management system (WAMS) for War Studies staff.

Successful candidates will have a proactive approach to leadership with strong experience of line management and creating high performing motivated teams. You will have a good understanding of programme administration in Higher Education, a commitment to continuous improvement, and excellent communication skills.

The role is based on the Strand Campus in London, with occasional travel to the Defence Academy of the United Kingdom in Shrivenham (the location of DSD and the majority of the School’s professional education delivery).

SSPP embraces equality, diversity and inclusion. We attract students and staff from across the world, from many different backgrounds, with a variety of ethnicities, religions, and sexual and gender identities. We promote flexible working as a key enabler of inclusion. We particularly encourage and welcome applications from women, Black, Asian and Minority Ethnic (BAME) candidates, and from candidates who are LGBTQ+ and/or have a disability.

This role is currently undertaken on a hybrid basis, with the role-holder spending a minimum of two days of their working week on campus and the rest of the week working remotely.

This is a full-time post (35 hours per week), and you will be offered a fixed-term contract to 30 September 2027.

For internal applicants within King’s College London, the post may be undertaken as a secondment, with the agreement of the applicant’s existing line management

About you

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

1. Substantial taught programme administrative experience and demonstrated excellence in an HE environment.
2. Proactive and authentic approach to leadership, strong experience of line management and managing high-performing teams, including motivating staff and performance management
3. Awareness and understanding of HE policies and current issues in the sector, and experience of working within regulatory and statutory frameworks.
4. Excellent interpersonal skills including influencing and negotiating with a range of stakeholders with the ability to form strong professional networks.
5. Experience of managing strategic projects, including developing innovative solutions and practical implementation of change.
6. Experience of translating and communicating complex regulations, processes and information in suitable formats for a variety of audiences.
7. Awareness and understanding of HE policies and current issues in the sector, and experience of working within regulatory and statutory frameworks.

Desirable criteria

1. Experience of delivering programme administration services and support for executive education, online and/or blended learning programmes.
2. Evidence of continuous professional development and commitment to team development.
3. Maintaining a positive, proactive culture of continual review and development.
4. Experience of leading through change.

Downloading a copy of our Job Description

Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the next page after you click “Apply Now”. This document will provide information of what criteria will be assessed at each stage of the recruitment process.

Further information

We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community.

We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King's.

As part of this commitment to equality, diversity and inclusion and through this appointment process, it is our aim to develop candidate pools that include applicants from all backgrounds and communities.

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

To find out how our managers will review your application, please take a look at our ‘ How we Recruit’ pages.

Interviews are due to be held in late June.