King's College London

THIS VACANCY IS OPEN TO INTERNAL APPLICANTS ONLY

About us 

Our mission is to provide transformative, high-quality digital education, so students can learn, wherever they are. 

We collaborate with academics and professional services staff across the university, and with our external partners, to design, develop and deliver a wide range of educational programmes.   

Our learners study with us from across the world, choosing when and where they study, working around their schedules.   

We are a dynamic team with ambitious growth targets in a priority area of development for King’s. We proudly foster a supportive culture and community which prioritises both individual and collective wellbeing. 

Employee support at King’s includes flexible working arrangements, paid maternity/shared parental leave, menopausal support, an active wellbeing programme, training and development opportunities and much more. All of our staff benefit from a generous pension contribution as well.

As part of hybrid working at King’s, all team members can work remotely for part of the week if they wish.  

Join us as we open futures and unlock potential. 

About the role 

The Quality & Training Officer plays an integral role in supporting the onboarding of new programmes into King’s Digital’s online learning portfolio, with a focus on integration with the Student Success (KDSS) team. Working closely with academic, programme team and King’s Digital staff, the post-holder: coordinates processes; tracks progress; organises key activities; ensures clarity and understanding of roles & responsibilities; and more. 

In addition to programme onboarding, the post-holder provides flexible project support across a range of operational and strategic initiatives within the Student Success team. This includes, but is not limited to, gathering and presenting information, monitoring timelines, and conducting process reviews and improvements. The Officer supports the creation and delivery of training and guidance within the Student Success team. 

The Quality & Training Officer is a proactive and detail-focused member of the team, comfortable communicating with a variety of stakeholders.

They are organised and able to prioritise a busy and varied workload. 

This is a full-time post (35 hours per week), and you will be offered a fixed term contract for 1 year.

About you

To be successful in this role, we are looking for candidates to have the following skills and experience: 

Essential criteria 

1. Experience in project or administrative support in a professional services environment 
2. Strong organisational skills and high level of accuracy and attention to detail, including maintaining records and documentation 
3. Strong written and oral communicator, able to build relationships and articulate complex information and processes to a diverse range of stakeholders  
4. A commitment to exceptional student experience and an understanding of how operational and quality processes contribute to this  
5. Confident using digital tools (Microsoft Office 365, project tracking tools, collaborative platforms, SharePoint etc.)  
6. Ability to work both autonomously and collaboratively as a team 
7. A commitment to promoting equality, diversity and inclusivity, always  

Desirable criteria

1. Experience supporting projects within a Higher Education environment  
2. Experience contributing to the development and delivery of training (online or in person)  
3. Experience supporting process mapping or service improvement initiatives 

Downloading a copy of our Job Description 

Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the page. This document will provide information of what criteria will be assessed at each stage of the recruitment process.

Further information

At King’s, we believe that the diversity of our community and a culture that is welcoming, open, inclusive and collaborative, are great strengths of the university. 

The Equality Act of 2010 protects the rights of our students and staff and provides a framework to fulfil our duties to eliminate unlawful discrimination, harassment and victimisation and in addition, to advance equality of opportunity and foster good relations between those who share a protected characteristic and those who do not. At times, this will include balancing rights and beliefs that can feel in tension.

We are committed to free speech and to academic freedom, believing that our foundational purpose as a university, is to create spaces where a wide range of ideas, including ideas that are controversial, can be discussed and debated, and where members of our community can express lawful views without fear of intimidation, harassment or discrimination.

When engaging in the robust exchange of ideas, we ask that our community is mindful of our Dignity at King’s guidance.

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the person specification section of the job description. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

Artificial intelligence (AI) is evolving rapidly, and we recognise its growing role in professional work. Applicants may use AI tools to support preparation of their application, for example to research the role or structure written responses. However, applications must reflect the applicant’s own work and experience. AI tools should not be used during interviews or assessment activities unless this has been agreed in advance as a reasonable adjustment. Further guidance on the use of AI in recruitment can be found here.

We reserve the right to close adverts early due to the volume of applications we receive. While the closing date may change, all adverts will close at 23:59 to allow sufficient time for applications to be submitted on that day.

We encourage you to apply at the earliest opportunity to avoid disappointment as once we have closed a vacancy you will be unable to submit your application.

To find out how our managers will review your application, please take a look at our ‘How we Recruit’ pages.