King's College London

About Us

King’s College London is seeking candidates at all levels of experience with the drive and passion to deliver high quality customer service to support our strategic aims. This is an ideal opportunity to commence or further your career in Higher Education administration. 

Located at Guy’s campus, The Faculty of Dentistry, Oral & Craniofacial Sciences is seeking to recruit a Programme Manager who will offer high quality administrative support to our postgraduate taught programmes. 

About The Role

The Senior Programme Officer will provide comprehensive operational support across a portfolio of undergraduate programmes within the Faculty of Dentistry, Oral & Craniofacial Sciences.  The postholder will coordinate a range of activities across the student lifecycle including timetabling, clinical scheduling, programme administration, student support and assessment delivery.

The role will work closely with academic colleagues, students, clinical partners and professional services teams to ensure the effective delivery of teaching, assessment and student experience activities. The postholder will contribute to service improvement initiatives, support the implementation of consistent processes and provide expertise across multiple functional areas in response to changing operational priorities.

This is a full time post, and you will be offered a 12 month fixed term contract.

About You

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria  

1. Experience of coordinating complex administrative processes within a higher education environment or similarly complex organisation.
2. Experience of working collaboratively as part of a team to achieve shared objectives.
3. Excellent written and verbal communication skills, with the ability to communicate professionally with a wide range of audiences.
4. Excellent organisational and planning skills, with the ability to prioritise workload effectively and maintain accuracy.
5. Experience of working in a customer-focused environment and providing high-quality service to a range of stakeholders.
6. Ability to interpret and apply policies, procedures and regulations consistently and appropriately.
7. Ability to work flexibly across multiple operational areas, adapting to changing priorities and business needs.
8. Confident and effective user of Office365 applications including Outlook, Excel, MSWord and SharePoint. 

Desirable criteria

1. Experience of higher education programme administration.
2. Experience of supporting assessment administration processes.
3. Experience of timetabling, scheduling or resource planning activities.
4. Experience of using student records systems and virtual learning environments.
5. Knowledge of the student lifecycle within a higher education setting.

Downloading a copy of our Job Description

Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the page. This document will provide information of what criteria will be assessed at each stage of the recruitment process.

Further Information

At King’s, we believe that the diversity of our community and a culture that is welcoming, open, inclusive and collaborative, are great strengths of the university.

The Equality Act of 2010 protects the rights of our students and staff and provides a framework to fulfil our duties to eliminate unlawful discrimination, harassment and victimisation and in addition, to advance equality of opportunity and foster good relations between those who share a protected characteristic and those who do not. At times, this will include balancing rights and beliefs that can feel in tension.

We are committed to free speech and to academic freedom, believing that our foundational purpose as a university, is to create spaces where a wide range of ideas, including ideas that are controversial, can be discussed and debated, and where members of our community can express lawful views without fear of intimidation, harassment or discrimination.

When engaging in the robust exchange of ideas, we ask that our community is mindful of our Dignity at King’s guidance.

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the person specification section of the job description. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

Artificial intelligence (AI) is evolving rapidly, and we recognise its growing role in professional work. Applicants may use AI tools to support preparation of their application, for example to research the role or structure written responses. However, applications must reflect the applicant’s own work and experience. AI tools should not be used during interviews or assessment activities unless this has been agreed in advance as a reasonable adjustment. Further guidance on the use of AI in recruitment can be found here.

We reserve the right to close adverts early due to the volume of applications we receive. While the closing date may change, all adverts will close at 23:59 to allow sufficient time for applications to be submitted on that day.

We encourage you to apply at the earliest opportunity to avoid disappointment as once we have closed a vacancy you will be unable to submit your application.

To find out how our managers will review your application, please take a look at our ‘How we Recruit’ pages.