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Libraries & Collections Alerts

  • This page is used to inform you of any disruptions to the services we provide.
  • For the latest  IT service updates please see the IT System Updates webpage.

Physical services disruptions

Date: Tuesday 10 - Sunday 15 September 2019

Temporary change to book return times at Frankin-Wilkins Library

As part of the atrium re-decoration, scaffolding has been put in place outside the library entrance. This temporarily blocks access to our 24/7 book bin, so books can only be returned during staffed hours: Monday-Friday 08.30-20.30 and Sat-Sunday 10.00-18.00. We will resume normal service once the scaffolding has been removed on Sunday evening. 

Date added: 10 September 2019

Date: Wednesday 13 March 2019

A0 printing not available at Franklin-Wilkins Library

Due to a technical issue with the A0 printer, A0 printing is not currently available at FW. This is being investigated by IT. Please use the self-service A0 printer at New Hunts House, or the printers at the Maughan Library or Weston Education Centre Library as an alternative. We apologise for any inconvenience this may cause. 

Date added: 13 March 2019 

Electronic resources issues

Date: Friday 28 June 2019

Phishing email purporting to be from Library Services

A student has reported receiving an email informing him that his Library account was about to expire, with a link to renew.  This was a fake email but looked quite convincing. If you receive an email  like this delete it immediately. 
King's will never send you account expiry emails, where you must click a link to validate.  There is more advice on the IT Security webpages here.

Date added: 28 June 2019

Date: Monday 22 July 2019

Wiley Online Library login issues

Wiley has confirmed a known issue that affects the selection of Shibboleth federations (e.g. UK Higher Education) from the dropdown menu. This issue is seen in Chrome, Firefox and IE browsers. As a temporary workaround users  can either :- i) use Microsoft edge browser, or ii) use the up/down arrow keys to move through the federations list instead of the scroll bar.  The publisher apologises for the temporary inconvenience.

Date added: 22 July 2019

Date: Thursday 22 August 2019

Remote access to Emerald journals and e-books platform

When accessing journal or e-book content via the new Emerald platform, users are advised to enter 'Kings College London' (without an apostraphe) into the 'Find your Institution' box and then select 'KINGS COLLEGE LONDON' from the drop-down list. 
The publisher is aware of this issue and is working to resolve it shortly.

Date added: 22 August 2019

Date: Wednesday 28 August 2019 
Time: 17:00

Quintessence Journals platform login issues

The Quintessence e-journal platform is currently experiencing technical problems and is down for maintenance.  We are liaising with the publisher and hope that the issue will be resolved shortly.

Date added: 28 August 2019

Date: Saturday 07 - Sunday 08 September 2019 
Time: 23:00 - 03:00

Library Search disruption

Due to maintenance activity on the Library Search server the service may be unavailable during part of the time period above.

Date added: 04 September 2019


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