Coronavirus update from Libraries & Collections
Coronavirus update: 17.00, Friday 27 March 2020
Access to the libraries
All Library sites are currently closed and will remain closed until further notice in response to official public health advice. We don’t know how long our buildings will be closed, but we will update this webpage when we have new information.
Access to our online collections
You will continue to have access to our wide range of online databases, journals, ebooks and other online material during this period. Unfortunately, due to licencing restrictions some resources are not available off campus – these resources will be clearly marked.
We have a variety of online support and learning to help you access and make the most of our resources.
We will continue to provide access to e-resources for our NHS members. We will be unable to register any new NHS members for the foreseeable but will aim to assist with issues around OpenAthens self-registration.
We will continue to provide online and remote support for researchers and PhD students via our support pages and the following email addresses will continue to be monitored:
Publications: firstname.lastname@example.org and email@example.com
PhD Theses: firstname.lastname@example.org
Research Data: email@example.com
Eresources: firstname.lastname@example.org and email@example.com
What happens to books / DVDs etc I have borrowed?
Will I be fined for not returning something I borrowed?
Any items you have borrowed will have their loan period extended automatically on a regular basis and you are welcome to continue to use them.
We will temporarily be preventing the placing of reservations on items so if you have already borrowed an item it will not be recalled.
Please keep updated with our webpages to ascertain when Library services return to normal.
What happens if a book I have has been recalled / is requested by someone else but I am unable to return it as I am unwell / in isolation / have had to go home etc?
With books having their loan periods extended automatically you should not see any fines being added to your account. If some fines had already been applied due to you being unable to return items during this period then you will not have to pay them.
It may be that if you had a book on loan which had been requested by another reader then you will receive notifications recalling the book and fines will appear on your account. However, we will be able to waive those built up during this period.
I want to send my books back to the library by international post, what is the worst thing that can happen if they get lost?
If you had a book on loan which had been requested by another reader then you will receive notifications recalling the book and fines will appear on your account. However, we will be able to waive those built up during this period.
I have borrowed a library laptop can it be renewed?
In the event that you are overseas with one of our books we would strongly advise that you keep hold of the item until either you can return it in person and/or library spaces reopen. Fines will not be applied during the period of disruption.
I was planning to come to a 1-1s are new dates going to be made available?
We are extending the loan period for our laptops from the usual 24 hours to 4 weeks. This change should be implemented with effect from 23 March.
Are you going to run any online training sessions like the group sessions that are normally available?
We will not be offering face-to-face 1-1s until teaching recommences.
We are exploring remote options as a priority however the number available will be limited.
Your first course is to explore the options available in the KLaSS module on KEATS which include forums where many queries can be resolved without the need for a 1-1 and you must engage with these in the first instance. In many cases your personal tutor or the study skills leaders will be the most appropriate people to answer your questions.
I need to meet with a person to discuss my thesis and my search strategy as soon as possible, how do I go about that?
We are looking into what alternative delivery methods we might be able to offer. Due to the interactive nature of our sessions we will need to revise them so that they can be delivered online.
Our KLaSS module on KEATS offers a range of online learning materials relating to finding and evaluating information. This includes health-related forums where users can seek guidance from the community and the library team.
NHS staff have access to the Finding Evidence course via the King's Health Partners' Learning Hub which you can log in to using your Trust login.
Am I able to request books from other libraries or journal articles that are not available to me (aka Interlending & Document Delivery Service)?
This is a service that has only recently been launched and where we are learning from the results of a pilot.
We will not be offering face-to-face 1-1 until teaching recommences.
I want to join the Library / I started an application for Membership to King's Library Services is it going to be possible to join?
The Interlending and Document Delivery service is now suspended. New requests will not be accepted, and all pending requests will be cancelled.
If you already have items borrowed on interlibrary loan issued to your account, please KEEP HOLD of these books until further notice. Fines will not be charged and we will seek to extend loan periods.
How can I deposit my thesis?
As an action to protect our community of staff, students and visitors during this challenging and unsettling time we are pausing the processing of new membership applications and access cards production from 18 March until further notice.
We are working on a solution to support this process. Please email firstname.lastname@example.org if this applies to you while the libraries are closed so we can ensure you are contacted when a solution is in place.
Online help and support
Monday – Friday between 09:30-17:30 you can contact us via
Live chat service
University webpage on the latest Coronavirus guidance