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Contact us

Contact us

General library and archives enquiries

We aim to respond to your enquiries and comments in accordance with our published response times

Methods of contacting us



Visit the Library Services Alerts page to for up to date information of any disruptions that may be occurring to the services we provide.



  • Live chat below with a librarian, available 24/7
  • In the event that a librarian is not available to chat, your message will automatically be saved and a response sent as soon as possible.



Tel: +44 (0)20 7848 4440

Monday - Friday: 08.30 - 20.30

Saturday -Sunday: 10.00 - 18.00




Visit one of the libraries or archives during our staffed opening hours





Submit via an online enquiry form 

How we can help

Our staff are here to help you make the best use of the services and resources available in our libraries and online.

Staff in the library can offer assistance with using library facilities, basic IT advice and advice about how to access online resources.

We also offer interactive KLaSS e-learning courses on KEATS focusing on literature searching and bibliographic software as well as a number of self-help library guides to help you navigate around our libraries and online services. KLaSS face-to-face workshops are also available during term time.

Student Services

Student Servies provide a cross-campus support for all offer holders, current and former students of King's College London.

Our Student Support Officers provide you with the practical support and information you need to navigate though your studies and any personal issues that may arise.

Based in three libraries (Franklin-Wilkins, New Hunt's House and Weston Education Centre) and Bush House at the Strand and are accessible in-person, online and by phone, our purpose is to make your time at King's as unburdened and enriching as possible.

IT enquiries 

Library Services staff provide basic IT advice or you can contact the IT Service Desk which is the primary point of contact for help with using the IT services at King's. 

The IT service desk is open 24/7,every day of the year.

  • You can phone the IT Service Desk on 020 7848 8888
  • If you have a query about IT you can also email or complete one of the IT support forms
  • You can browse the internal IT Support web pages

Estates & Facilities

Building Maintenance (including temperature and pest control) is dealt with by our Estates and Facilities colleagues.  Please refer to their help desks and online forms

Other Library contacts

Contact your Library Liaison Manager

Contact the Library Services Leadership team





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