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Festive Feedback response 2018-19


In December and January students across the university entered into the festive spirit by adding comments to tags on our library Christmas trees. This annual tradition offers a chance to share feedback in a quick and informal way. Thank you to everyone who took the time to take part. We read all of your comments with interest and are pleased to share some of the highlights with you.

Thank you for all of your comments about the helpful library staff!  Some of you were also very enthusiastic about the Free Book trolleys and the 24-hour online chat with a librarian.  One student is enjoying the ‘serenity’ of the Maughan library’s Health & Wellbeing Room, calling it ‘the best thing ever’ – do go and check it out when next visiting the Maughan (room 2.24).  As well as a quiet cosy space to relax, in the room you’ll  find a collection of reference books on the topics of health and wellbeing, chosen by the King's Counselling team.

There were several requests asking for more water dispensers, both hot and cold, at the Maughan library, and for a hot water dispenser at New Hunt’s House library.  Staff at the Maughan’s Rolls Café on the Lower Ground can provide hot water for students.  There are no plans to install a hot water dispenser at the Maughan due to limitations with the plumbing of the grade 2 listed building.  There are cold water fountains available in the corridor outside the café and also on the ground, first  and second floors of the Maughan. The New Hunt’s House building has a ground floor Café where staff can provide hot water.  

There were comments the Rolls Café could have longer opening hours.  Rolls has extended its Monday-Friday hours to 6pm in the evenings, and has increased its hours during the exam period in May each year. The opening hours of the café are based on usage, and there are currently not enough students in over an average weekend for Rolls to open without making a financial loss.  The vending machines at the back of the café seating area are still available at all times while the library is open.  Rolls Café’s opening hours can be found here.

Some students asked for a '24/7 service’. Happily, a number of our libraries are currently open 24/7; all the details are on our Opening hours page.  Don’t forget you can contact a librarian 24 hours a day via our online chat.

A few comments focussed on IT Services in the libraries, with a call for longer opening hours at the Tech Bar.  While there are no plans to extend the hours beyond 9 to 5, students and staff can call the IT Service Desk on 020 7848 8888 24 hours a day, 365 days a year.  There was a request for new chargers for the laptops in the libraries’ laptop cabinets – these have now been replaced.  As they are often borrowed and never returned, please do the right thing and return one if you have it at home!

There were several comments about sighting mice in the libraries.  We can assure you that we are aware of the situation and that pest control are doing what they can in response to this.  You’ll notice the libraries have a Mess-Free-Zone awareness campaign to tackle this issue.  We are reminding library users: to tidy up after themselves and place all crumbs and packaging in the bins, that hot food is not permitted in the libraries and no food at all is permitted in the Silent Zones. 

Please feel free to give us your comments at any time via our feedback form or in person.

We wish you all the best for your studies this year and a happy and successful 2019. 

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