For staff and students
All College staff and students as well as staff from King's Health Partners may make requests for books or journal articles for teaching and research purposes. Material available at King's cannot be requested through this service. Before making a request, please check the Library catalogue or Library Search to make sure that the item you require is not already available at King's. Material held at other sites can be requested through King's inter-site service.
How to make a request
Requests can be made using the 'Inter-library loan' request form accessible via the Library catalogue, or if you are searching a database, from the SFX menu if the full text is not available online. Login to the Inter-library loan form using your Library barcode and PIN.
By default the form displayed when you first log in is for journal article requests. If the item you require is a book then please select the 'Request a Book' link. Fill in as much detail as possible. Fields marked with an asterisk are mandatory.
Once you have completed the form please click on 'Submit' remembering to click on the copyright acceptance box if you are requesting a journal article. You should now see a request confirmation and reference number.
Repeat the process to request more items or log out if finished.
Requests can be made through Library Search also. Enter the title of the resource in Library Search. If the resource you are looking for cannot be found in the King's College London collection please select the 'Expand My Results' option (top of the left column). This will bring up additional content not held at King's.
If you find the resource you are looking for select the 'Request' link. This will bring up a page asking if you would like to order the resource through the Interlending and Document Delivery Service. If you proceed you will need to log in. After this you will be taken to the interlending request form with the bibliographic details of your chosen resource already populated in the relevant fields of the form. Fill out the rest of the form and submit.
Checking the status of your request
We endeavour to supply material as soon as possible however delivery times vary according to the nature of the material requested and the source used for supply.
Average times range as follows:
Journal articles: 4-5 working days
Books: 1-2 weeks
Material that needs to be sourced internationally may take longer.
Receiving journal articles
You can check the status of your request in your library account when you login to the Library catalogue and select 'ILL total/active requests'. One of the following codes will display and indicate what the status is:
- Request has been cancelled Closed
- A copy has been received and issued to you or a loan has been returned to the supplying library
Loaned to library
- Item is awaiting collection Loaned to patron
- Item is on loan to you New
- A new request has been submitted successfully by you and is awaiting processing Sent to supplier
- A request has been sent and we are awaiting supply Waiting patron response
- We are waiting for a response from you - e.g. for more reference information
Requests delivered as PDF documents
You will receive many of your article requests as encrypted PDF documents via the British Library’s On Demand service. Requests will continue to be delivered in the usual way to your registered King’s email address but in order to download and view your document a short initial registration process is required. Further details on how to do this, together with guidance and FAQs on how to retrieve your request can be found here. Additionally, the British Library On Demand FAQs provide some basic troubleshooting advice.
Requests delivered as .TIFF files
If you prefer not to register with the British Library On Demand service you can continue to receive your article as .TIFF file. The device you are using will almost certainly have a TIFF viewer. The recommended TIFF viewer for PC and Windows users is 'Windows Picture and Fax viewer'. Please specify clearly in the ‘Free text note’ field contained in the online form if you wish to receive your request in this way.
Requests delivered as print copies
Please note that if we need to request copies from a UK library other than the British Library, they will supply us with a print rather than an electronic copy. This is due to copyright and publisher restrictions. You will be notified if a print copy has been supplied and it will be available for collection from your chosen pickup location library. If you are not able to collect the article in person, please contact our team, and we can post the article to your home address.
When your ILL books are due, we will contact the lending library on your behalf to get a renewal - you no longer need to request renewals. If the item cannot be renewed or has been recalled we will let you know when it should be returned.
There are no fines for overdue ILL books, but if they are not returned promptly when requested you may be invoiced for a replacement copy - the British Library standard replacement fee is £174.50. ILL items that have not been collected will not be renewed.
Cancelling a request
Late interlibrary loans do not incur fines. However it is possible that you may be invoiced for the item after a certain period of time. This time varies depending on the policy of the loaning library.
The late return of items impacts negatively on our service. The lending libraries have lent us material from their collection in good faith and if returned late it means that they may be reluctant to lend material to us in the future. This potentially means that other students will not have the same opportunity to obtain items they need for research or study.
Subscriptions & Interlending
Libraries & Collections
King's College London
London WC2A 1LR
Tel.: +44(0)20 7848 7256