KEATS (King's E-learning and Teaching Service) is King's primary e-learning platform. It is accessible both on and off campus via direct link to KEATS (you do not need to install or launch any software).
You will find teaching materials for all your modules on KEATS. It is your responsibility to make sure you have access to the correct modules and that you check KEATS regularly for new material.
Please note: KEATS will ask you to "enrol" on a chosen module: this is purely KEATS terminology and has nothing to do with module registration.
How do I access KEATS?
KEATS Student Support Course
You can access KEATS from the internal web pages by clicking on the e-learning button then clicking on the KEATS link. Alternatively, you can gain direct access to the e-learning service via http://keats.kcl.ac.uk - this is where you will see the login screen.
At the top of the screen you will see a course called ‘KEATS Student Support’. Click on the link and then log in using your KCL username and password (the same you use for email and other KCL systems). The course provides guidance on logging in and familiarising yourself with KEATS and offers a range of help resources. You should spend a few minutes familiarising yourself with this material.
How do I see my modules on KEATS?
Once you have logged in, at the top of the screen you will see a drop down menu called 'Support' and within this menu 'Student Help: Using KEATS'. The KEATS Student Help course provides guidance on logging in and familiarising yourself with KEATS and offers a range of helpful resources. You should spend some time familiarising yourself with this material. This course should be your first port of call if you need any help or have any problems with KEATS and any of its functions.
Who do I contact if I have problems using KEATS?
You will be automatically enrolled on all the KEATS pages for your modules. You will see a personalised list of all the modules you have access to on your Course Overview page (this is the first page you see when you log in. Alternatively you can navigate to it by clicking on My Courses at the top of the page).
If your module is not on your personalised list of modules you can self-enrol onto it by following these steps:
- Go to KEATS and enter your King's login details (the same you use for email and other KCL systems).
- In the 'Find a course' box (top left) enter the module code or title. If you want to see a list of modules for your year, enter the first part of the module code, e.g. 4CCM for first year modules.
- Click on the relevant module title.
- You will then be able to self-enrol.
- Once enrolled, the course will be added your My Courses tab.
All Mathematics modules (excluding those in Financial Maths at level 7) are available through "guest access". If this is for some reason unavailable, you may be able to view the pages by following the above steps for self-enrolment.
If you are not able to find your module in KEATS you should contact your Programme Administrator.
However, if you are experiencing technical issues with KEATS (including not being able to log in) then the College IT Service Desk is the primary point of contact. When contacting the IT Service Desk you must provide as much detail of the module as you can - ideally, the module code and title. Emails should be used for non-urgent issues only. If your matter is urgent you should telephone the IT Service Desk on 0207 848 8888. They are open 24 hours a day, 7 days a week, 365 days a year.
Student access to services such as KCL email and KEATS can be removed as a penalty for students with outstanding debts to the College. The removal of these services typically comes after a series of warnings.
It is College policy that even a small debt (e.g. a Library fine) can flag a student as a debtor.
Reinstating these services typically takes five working days which can have implications for meeting coursework submission deadlines (and can result in a 0 mark) as well as missing important College/departmental messages.
This is out of the department’s control and is due to the processes of Credit Control, the Student Funding office and IT Services.
11 May 2018