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Biography

Joanna is a researcher on the Cicely Saunders Institute’s study ‘Understanding and improving community based palliative care out of hours. Joanna joined King's College London in 2020 having worked for many years in the not-for-profit sector in the field of health service policy and improvement, where she led and researched practical programmes which aim to improve the experience of care for patients for example using experience based codesign (EBCD), and the staff who care for them (for example the Schwartz Rounds programme). Joanna completed her professional doctorate in 2020 which explored an experiential approach taken by healthcare staff who were working to improve services for patients at the end of life.

Research interests:

  • Patient experience, experience based co-design
  • Healthcare staff experience
  • Quality improvement