Course features

Develop professional communication in an era defined by global interconnectedness and artificial intelligence (AI).

Using the Culturally Competent Communication (CCC) Guide and real-world scenarios, the course explores multilingual and translanguaging strategies, empowering professionals to enhance their collaboration, problem-solving, and service delivery skills in complex environments.

Through interactive case studies, quizzes, contested dialogues, and reflective practice, you will develop the confidence and knowledge needed to engage constructively with disagreement and diverse perspectives in global professional settings.

Guided by Dr Shuangyu Li, Reader and Director of King’s Cultural Competency at King’s College London, this course will help professionals to create inclusive, equitable and fair workplaces.

Course format

This course is delivered through the edX learning platform and is designed to be completed in approximately 5 hours, along with 3 hours of self-directed study.

What you'll learn

By the end of this course, students should be able to:

• Understand the intersections of language, power, culture and ethics in workplace interactions
• Navigate sensitive communication with creativity and culturally informed judgement
• Apply the Culturally Competent Communication (CCC) Guide in multilingual and multicultural contexts
• Integrate generative AI and digital tools responsibly to support effective communication and professional development
• Reflect on the potentials and limitations of the use of AI in professional communication
• Design multilingual and translanguaging strategies for communicating with diverse audiences.

Entry requirements

No formal requirements. English proficiency recommended (IELTS Level 6).

Further information

King’s College London has partnered with the online education platform edX to deliver self-paced short courses to learners worldwide. Anyone can audit the course materials for free, excluding graded assessments, for a limited time.

For full access to the course, including graded assessments, and to obtain a verified certificate upon successful completion, the USD fee is $199.

The GBP course fee displayed on this page is for illustrative purposes only and subject to change in line with current exchange rates.

Payment for verified access to the course is made directly via edX. Please see edX Terms of Service for further information.