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The Department of Public Services Management & Organisation (PSMO) explores some of the most complex and pressing issues faced by both professionals and organisations providing public services. It applies the Business School’s interest in the major themes of digitalisation, sustainability, governance, and the future of work and the public services. In particular, it considers the relevance of the following kinds of developments for the practices and processes of organising in the public, private and third sectors:

  • new public policy objectives and programmes
  • new forms of regulation
  • new technologies

To underpin our substantive concerns, the department also specialises in the theory and methods of organizational research, with expertise ranging from the philosophy of social science through to the analysis of novel forms of data. Indeed, we include the Social Ontology Research Unit and the Work, Interaction and Technology group within PSMO.

Our research directly informs our teaching. The department leads the MSc in Public Policy & Management and makes contributions to the full suite of undergraduate, postgraduate and executive education programmes at King's Business School.

The Public Services Management & Organisation group’s work is rich and diverse in content and perspective. We conduct our research: 

- in a range of settings, including health & social care, education & training, transport, local government, the utilities, financial markets, museums & galleries – crossing the public, private and third sectors;

- using a variety of research approaches, from in-depth qualitative analyses, through to large-scale labour market studies;

- in multi-disciplinary research projects, funded by the ESRC, EPSRC, Medical Research Council, Nuffield Foundation, National Institute for Health Research, Department of Health & Social Care, and more;

- in partnership with colleagues from across King's (in nursing, education, dentistry, medicine, informatics, law) and universities in the UK and across the globe.

Our work is high impact:

- it generates well-cited publications in public management and organisation studies, as well as more broadly across sociology, economics, philosophy, political science and health services research.

- and contributes to key debates in policy and practice, through our work as members and advisors to expert panels and committees.

Group lead

Contact us

Professor Jon Hindmarsh, Head of Group, PSMO

Please do contact us if you’d like to explore opportunities to partner or work with PSMO.