News from the NIHR ARC South London Social Care theme
Helping day centres to 'unlock lockdown'
In this publication, we cover some of the practicalities of re-opening day centres following lockdown. The document aims to support manager or voluntary co-ordinators and staff generally.
Day Centre Research Forum covers marketing and person-centredness
Around 40 participants attended the second meeting of the Day Centre Research Forum on Thursday 25 June, via Zoom. Participants were from England, Wales and Ireland, and included day service providers and local authority commissioners, social workers, operational and development managers and researchers, university researchers, lecturers, a student & a Patient Participation and Involvement representative, and people from national and local groups or good practice organisations. The two speakers were Madeline Powell and Mark Wilberforce from the University of York.
Madeline Powell clarified what ‘marketing’ means for day centres, as public services, and its importance for their sustainability. She focused on the value of building relationships with a range of stakeholder audiences, the potential of social media for communicating a day centre’s ‘personality’, for networking, for telling stories and communicating generally, and on the roles of staff, service users and other stakeholders. There was a strong emphasis on how stories, including photos, convey the value of a service’s value and what it provides.
Mark Wilberforce explained the meaning of person-centredness, and outlined dilemmas involved in measuring something that is interpreted differently in different fields. However, three attributes span across fields: knowing the person, engaging in decision-making and promoting relationships. The Person-Centred Community Care Inventory (PERCCI) evaluates the quality of care experiences – both content and processes of care and qualities of the practitioners providing that care. It is a validated 12 question inventory covering both of these groups of experiences. The tool, which was developed with people using services, is freely available (see presentation for details) and can help to monitor service quality and identify reasons for any poor experiences. In its testing, person-centredness in day care was experienced much more positively than in home care, demonstrating that it is possible to be person-centred in a group care environment.
The Day Centre Research Forum, organised by the ARC South London social care theme, funded by the NIHR and based at the NIHR Health & Social Care Workforce Research Unit, King’s College London, is held twice yearly in January and June and can be attended in person or online. The forum connects people who work, research or are interested in day services.
Presentations from this meeting | DCRF Homepage
First Day Centre Research Forum highlights the “same challenges” for day services across the country
Day service providers and local authority commissioners, social workers and operational managers from across the UK joined the first Day Centre Research Forum on Thursday, 30 January 2020 at King’s College London to find they were facing similar challenges and successes across the country. Two academic presenters highlighted how day services can support the wellbeing of people needing social care.
The Day Centre Research Forum was the first to be organised by the ARC South London social care theme, funded by the NIHR and based at the NIHR Health & Social Care Workforce Research Unit, King’s College London.
Around 30 delegates participated in an engaging afternoon of presentations and discussion, around half of them taking part online. One of the participants said: 'I found the event very interesting, also to hear the opinions of providers from other parts of the country, it seems we are all dealing with the same challenges, whist achieving the best outcomes for the people who use day services.' Challenges included financial cuts and accessible transport.
The two presenters were ARC South London Post-doctoral Fellow and forum organiser Dr Katharine Orellana and Dr Catherine Lunt from the University of Liverpool. The presentations on the results of their PhD studies highlighted the value of day services for older people to prevent decline in physical and mental wellbeing as well as services that enable people with social care needs to participate in society. One participant said they particularly enjoyed 'hearing about the research into areas of the impact of day services that historically may have been overlooked.'
The Day Centre Research Forum will be held twice yearly in January and June and can be attended in person or online. Participants joining the forum online appreciated the cost and time effectiveness of being able to follow and contribute to the discussion without having to travel to the venue. The next session takes place on Thursday, 25 June 2020. The forum connects people who work, research or are interested in day services.
Presentations from this meeting | DCRF Homepage
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