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New knowledge

Handover in care homes: residents' and families' perspectives

About this study

Handovers have been identified as a key element influencing outcomes in clinical settings; however, they have received little attention in care homes. The Handover in care homes study investigated the content, purpose and effectiveness of the handover of information about older residents between two different sets of care home staff – those coming off duty and those coming on duty. This study will build on these findings by focusing on the views and experiences of residents in care homes for older people and visiting relatives.


2017 – 2018

Research team

Caroline Norrie, Valerie Lipman, Jill Manthorpe, Jo Moriarty and Katharine Orellana (SCWRU) and Rekha Elaswarapu (Independent researcher)


Abbeyfield Research Foundation 


Phase 1: The literature review undertaken for the Handover in Care Homes study will be updated. Phase 2: Qualitative interviews with residents and/or observations of handovers, and interviews with relatives of residents.


Orellana, K., Norrie, C., Manthorpe, J., Moriarty, J., Lipman, V. & Elaswarapu R. (2018) ‘Residents’ and family members’ perspectives on shift handover in care homes for older people’, British Society of Gerontology Annual Conference, Manchester, 4-6 July.


The information and analysis from this study will complement the first study to help build an innovative, comprehensive picture of handovers in the UK care home sector. We anticipate this may be useful to care homes and to older people and their families, to wider health and care practitioners and to the regulator.

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