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Evaluation of a Peer Advice Link service


An evaluation was commissioned of a Peer Advice Link (PAL) service which was developed by St Mungo’s Broadway to provide support to homeless people when they are resettled.  It was set up in 2010 to tackle the high instance of repeat homelessness among homeless people when they are rehoused.  PAL is staffed by volunteers who have experience of using and moving on from support services, and they are trained and supported by specialist St Mungo’s Broadway staff.  The volunteers help people with the initial transition from supported housing to independent living, and also provide a ‘safety net’ for people experiencing tenancy problems at a later date.


2015 – 2016

Research team

Maureen Crane and Louise Joly (SCWRU); Sarah Coward (freelance interviewer)


St Mungo’s Broadway and the Oak Foundation.


Interviews have been conducted with current and former PAL clients, including those who left or lost their tenancy and became homeless again, to collect information about the support they received and their perspectives of this. Interviews were conducted with current and former PAL volunteers to find out about their experiences of providing support and their success in subsequently gaining employment or participating in further training.  Interviews were also conducted with paid PAL staff and managers, and relevant stakeholders.


The fieldwork was completed in September 2016.

Outputs and Impacts

A report was produced for St Mungo’s Broadway and the Oak Foundation about the work of PAL which made recommendations for its further development.

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