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Three ways the National Student Survey has helped us improve your student experience

Logo: NSS National Student Survey

The National Student Survey, or NSS, is an opportunity for final-year undergraduate students to reflect on their time at King’s and provide feedback on what we’re doing well and what we can improve.

The survey is currently open until Saturday 30 April 2022. If you’re a final-year undergraduate student, please take a little time to complete the NSS if you haven’t done so already – just check your emails for the survey link from Ipsos MORI or visit We’re donating £1 to Centrepoint, a charity supporting young people experiencing homelessness, for every response received.

The information we get back from the NSS is vitally important to King’s, as it helps us to know where we should target our efforts. Alongside other sources of data like module evaluations, NSS feedback helps inform which projects we prioritise each year as we continue working to improve your student experience.

If you’re not sure just how NSS results have helped make a difference at King’s, here are three improvements we’ve made in response to your feedback:

1. We’ve added more mental health and wellbeing support in faculties

“Mental health is poorly dealt with. The mental health support system is too centralised and has failed many students.”

The mental health of our students and staff is a vitally important issue at King’s which we’re taking seriously and continue to address in new ways. You told us that there wasn’t enough support within faculties, so one of our biggest new initiatives in recent months to help expand our support offering has been the introduction of the Faculty Wellbeing and Welfare Advisors.

This team of specialist staff members work closely with your faculty, KCLSU and King’s support services to ensure you have what you need to succeed while studying at King’s. We know there are a lot of support avenues for you to access at King’s, and the team can help you navigate these.

They work closely with Personal Tutors and you will see them around campus, offering drop-in wellbeing appointments where you can talk to them one-to-one. You can also easily book a same-day appointment with one of our Advisors for an initial supportive call, which we offer both virtually and in person where we can.

2. We’ve made it easier to apply for Mitigating Circumstances

“I think the mitigating circumstances procedure is stress inducing and bureaucratic, especially considering the people who use the process were already under stress.”

In 2020, we received comments from a number of students saying that more could be done to simplify processes around mitigating circumstances, which some students were finding overly complex and which were even more important than usual in light of the disruption caused by the pandemic.

We’ve been working hard on this behind the scenes, and in November 2020 we launched a new way of submitting a Mitigating Circumstances request to make things easier for you.

Now, instead of having to complete a six-page Word document, you simply need to enter the information required on Student Records. Once the request has been submitted, you can also easily track its status on the same system, to save you having to search through your emails for updates.

3. We’ve simplified how you get the information you need by introducing Student Services Online

“Very widely spread information disseminated between multiple documents - could be significantly more streamlined. Information needs to be in one place, instead it is communicated through multiple emails all from different people at different times.”

We know that navigating life at university can sometimes seem challenging. Here at King’s, we have lots of dedicated staff to answer your questions, support you and help you understand all the steps you need to go through as a King’s student, from module selection to graduation. However, thanks to your feedback through the NSS, we realised that the information we hosted online wasn’t always clear and easily accessible.

To help address this, we introduced a new system – Student Services Online – that brings together all the information you need about King’s student life in one place. Organised into clear categories, the comprehensive articles on Student Services Online have made a real difference, and we’ve seen the number of direct enquiries we receive fall as we make our online information clearer.


Without your invaluable feedback through the NSS, we might not have known just how much these three issues were affecting you, and there are many more examples like them.

If you’re a final-year undergraduate student, the NSS is your best opportunity to share your views on your entire time at King’s. We strongly encourage you to complete it if you haven’t already and we thank you for taking the time to do so. Check your emails for the survey link from Ipsos MORI or visit