At any stage in the admissions process, applicants can express their dissatisfaction with an aspect of the process. Applicants should message the King’s Admissions Office (KAO) via King’s Apply to inform the admissions team of their complaint.
These complaints will be investigated by the KAO according to university’s admissions policies and procedures and a response will be provided within 15 working days of receipt.
Where a mistake or error in process has been identified, the KAO will seek to provide a remedy. Where a remedy is not possible, an explanation will be provided in writing to the applicant via King’s Apply.
If an applicant is dissatisfied with the outcome of an informal complaint or wishes to formalise their grievance with the university, they should follow the following formal procedure.
Stage One Complaint
Stage Two Complaint
Where an applicant is dissatisfied with the outcome of an informal complaint or wishes to formalise their grievance with the university, the applicant can complete and submit a Stage One Complaint form which is available via King’s Apply. The form must be submitted no later than 10 working days after the incident has occurred. Once an application is unsuccessful, the applicant has 30 days to submit a complaint.
Once the complaint form is received, the university will examine the submitted evidence and investigate the grievance in line with the admissions policies. The university has 30 working days to complete its investigation and provide a response.
Where a mistake or error in process has been identified, the university will seek to provide a remedy. If a remedy is not possible, an explanation will be provided in writing to the applicant via King’s Apply.
The following complaints will not be considered and will be rebuked:
- Complaints made without foundation or in bad faith will not be considered. These include but are not limited to:
- complaints which are obsessive, harassing, or repetitive;
- insistence on pursuing complaints without merit and/or unrealistic, unreasonable outcomes;
- complaints which are designed to cause disruption or annoyance;
- Reconsideration of an unsuccessful decision.
- This may include but is not limited the request to review an unsuccessful decision based on competition or failure to demonstrate the meeting entry criteria.
- Unless substantive evidence is provided by the applicant that demonstrates there were irregularities in the admissions procedure, these complaints will be revoked. There is no provision for appeal against the academic or professional judgement of the King’s Admissions Office and admissions selectors.
- Complaints regarding performance on Admissions Tests.
- As the administration of Admissions Tests is outside of the responsibilities of the King’s Admissions Office, these complaints will not be investigated.
Applicants can only make a Stage Two complaint via King’s Apply once a response has been received from the completion of a Stage One complaint investigation. There will be a window of 10 working days in which an applicant can submit a Stage Two Complaint once the outcome of Stage One has been received.
The Stage Two complaint process is triggered by the completion and submission of a Stage Two complaint form. The form is available through and must be submitted via King’s Apply. Upon receipt, the King’s Admissions Office has 30 working days to consider the evidence submitted by the applicant, review the Stage One complaint process/outcome and consider the compliant in line with its admissions policies.
The Stage Two Complaint process can be used in the following circumstances:
- To express dissatisfaction regarding a significant administrative or procedural error in the processing of the Stage One complaint investigation.
- Where there is substantive new evidence which the applicant was unable to provide as part of the Stage One complaint, and sufficient evidence remains that the Stage One complaint warrants reconsideration.
Where a mistake or error in process has been identified, the King’s Admissions Office will seek to provide a remedy. Where a remedy is not possible, an explanation will be provided in writing to the applicant via King’s Apply.
Using the Stage Two process to express unsubstantiated disagreement or dissatisfaction with the outcome of Stage One will not be investigated and will be rebuked.