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Abstract
Smart speakers are a popular conversational user interface that allow people to interact with them using their voice and control other connected home devices. While voice-activated technology is often touted as one of the futures of human-computer interaction, there are still challenges to designing these interfaces that support diverse user needs. In this talk, we present insights from two research projects. Firstly, we explore how people who stammer engage with smart speakers, highlighting the challenges they face and proposing ways to improve their interactions. Secondly, we discuss work on multi-party interactions with smart speakers and what we can learn from using conversation analysis to scrutinize these scenarios.
Biography
Leigh Clark is a Senior UX Researcher at Bold Insight. He has a decade of experience in user research with emerging technologies like conversational user interfaces. His recent work explores how to make them more inclusive and trustworthy. He is a co-founder of the ACM Conversational User Interfaces (CUI) conference series and an industry advisor to the Open Voice Network. He received a PhD in Computer Science from the University of Nottingham and was previously a Lecturer in Human-Computer Interaction at Swansea University.
Biography
Martin Porcheron is a Senior UX Researcher at Bold Insight. He has 10 years of experience in researching portable and novel technologies in homes, healthcare, and public settings. His recent work has looked at the integration and evaluation of new machine learning technologies in the UK health service and deploying conversational agents in healthcare settings. He holds a PhD in Computer Science from the University of Nottingham and was previously a Senior Lecturer in Computer Science at Swansea University.
How to join
For external visitors, please email Alfie Abdul-Rahman to arrange access.
Location: Bush House Centre Block, (S)5.01
Event details
Bush House (S)5.01Bush House
Strand campus, 30 Aldwych, London, WC2B 4BG