King's College London

About us

The Department of Informatics at King’s College London is seeking candidates at all levels of experience with the drive and passion to deliver high quality customer service to support our strategic aims. We are one of five academic departments in the Faculty of Natural, Mathematical and Engineering Sciences.  All departments have a wide-ranging portfolio of established taught programmes and are highly rated in research activities.  

The Department of Informatics is supported by an experienced professional services team, working in partnership with academic colleagues, as well as faculty and central directorates to provide a high-quality administrative support service and student and staff experience.  

About the role  

We are looking to recruit a Programme Officer to join our team. The Programme Officer is responsible for essential work contributing to the delivery of our undergraduate and postgraduate programmes.  They will support students and academic staff as the first point of contact for queries, whether face-to-face, via phone or electronic media. The role is responsible for essential work to support the delivery of our programmes and for ensuring that student lifecycle activities run smoothly. With support to develop a working knowledge of regulations the Programme Officer is a valued and trusted member of a hard-working and friendly team and will have a keen eye for accuracy and detail.

Celebrating diversity and supporting staff is important to us and we offer a range of provision, training opportunities and support – please see our Staff Benefits pages.   

The role will be based at the Strand campus, in the heart of Central London. Professional services staff are currently working on a hybrid basis, meaning the role holders will spend part of their working week on campus and the remainder working remotely. 

This is a full-time post (35 Hours per week), and you will be offered an ​indefinite​ contract.

About you

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

1.      Excellent written and oral communication skills including the ability to draft documents and correspondence

2.      Strong numeracy skills and ability to analyse complex numerical data

3.      Excellent working knowledge of Microsoft Office packages and the ability to work on new systems

4.      Excellent organisation skills and the ability to manage competing deadlines

5.      Ability to work independently and take initiative

6.      Ability to work as part of a team with a commitment to personal accountability and continuous improvement

7.      Excellent attention to detail and the ability to maintain a high level of accuracy at all times

8.      Customer service focused, with the ability to work with students and a broad range of colleagues in a professional and assured manner

Desirable criteria

1.      Experience in the use of databases, student records systems (such as SITS) and virtual learning environments (such as Moodle)

2.      Prior experience of working in a customer facing environment

Downloading a copy of our Job Description

Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the next page after you click “Apply Now”. This document will provide information of what criteria will be assessed at each stage of the recruitment process.

Further Information

We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community.

We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King's.

As part of this commitment to equality, diversity and inclusion and through this appointment process, it is our aim to develop candidate pools that include applicants from all backgrounds and communities.

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

To find out how our managers will review your application, please take a look at our ‘ How we Recruit’ pages.

Interviews are due to be held from the week commencing the 2nd June.