King's College London

About us

The Dickson Poon School of Law at King’s College London is one of the oldest law schools in England and recognised as one of the best law schools in the world.

We are based in the East Wing of Somerset House, a Grade One listed building, on our Strand Campus, a short walk from the Royal Courts of Justice and Inns of Court in the heart of legal London. Our location enables us to have excellent contacts with practitioners and policymakers, and we have a strong tradition of engagement with the legal profession.

About the role

The Student Support Advisor/s will play a key role in the provision of welfare, wellbeing and progress support of the Undergraduate students in the Dickson Poon School of Law.

We are seeking candidates with experience of working in student-facing role/s within a Higher-Education setting.  You will be highly organised, motivated, and able to work well in a team as well as independently with limited supervision. You will have a good understanding of the student lifecycle, safeguarding protocols, and experience of dealing with students who may be navigating complex difficulties, signposting to appropriate counselling and wellbeing services when appropriate.

The Student Support Advisors will work alongside a community of academic personal tutors to provide structured support for undergraduate students’ studies, helping develop their understanding of support mechanisms, and facilitating meaningful conversations to enhance their student experience.

The post-holder will work closely with the Senior Student Support Manager as well as a range of central teams, and is part of the Law School’s Education Team, which oversees programme delivery, student experience and engagement for our suite of taught programmes.

This is a new role that will contribute to how we shape the future of our vibrant and internationally renowned Law School. The responsibilities and focus of the role will evolve as we develop and refine our student support provisions within the faculty.

This is a full-time post (35 hours per week), offered on an indefinate contract with an expectation of at least 2 days working on-campus per week, with potentially more at peak times.

We attract students and staff from across the world, from many different backgrounds, with a variety of ethnicities, religions, and sexual and gender identities, and we embrace equality, diversity and inclusion. We promote flexible working as a key enabler of inclusion, and particularly encourage and welcome applications from women, Black, Asian and Minority Ethnic (BAME) candidates, and from candidates who are LGBTQ+ and/or have a disability.

About you

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

1.   Experience of supporting students and/or providing pastoral care, within a further or higher education organisation.

2.   Experience of developing and implementing processes/services to support student wellbeing and development, with a proven commitment to providing a consistently high standard of service to stakeholders.

3.   An awareness of the wellbeing and welfare needs of students. Knowledge of safeguarding protocols and experience of signposting students to appropriate support services.

4.   Proven ability to respond to sensitive and urgent situations and people in distress in an appropriate and professional manner. Ability to demonstrate resilience under pressure.

5.   Experience of handling complex cases with an awareness of the importance of equality, diversity and inclusion in all service delivery.

6.   An ability to develop effective working relationships and establish key contacts with academic and professional service colleagues/teams across the organisation.

7.   Excellent organisational and time management skills. An ability to manage a varying workload and work to tight deadlines at times of peak activity.

8.   An ability to work independently, proactively and flexibly, using own judgement and initiative to address the concerns of students, whilst also working effectively as part of a team.

Desirable criteria

1.   Knowledge of evaluation methods and analysis and experience producing management information and reports.

2.   Mental Health First Aid certification or equivalent.

Downloading a copy of our Job Description

Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the next page after you click “Apply Now”. This document will provide information of what criteria will be assessed at each stage of the recruitment process.

Further Information

We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community.

We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King's.

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

To find out how our managers will review your application, please take a look at our ‘ How we Recruit’ pages.

Interviews are due to be held w/c TBC