King's College London

About us 

This role sits within King’s Digital, an innovative and collaborative team driving the development of online education at King’s College London. In partnership with academics, professional services, and external collaborators, King’s Digital designs, develops, and delivers a diverse range of educational programmes aligned with the university’s Education Strategy. 

Although based within King’s Digital, the role works in close collaboration with the Digital Education directorate in IT. This directorate plays a key role in advancing the university’s digital education ambitions, with a focus on core systems, innovation, digital skills, and agile delivery.

Through this partnership, you’ll contribute directly to the enhancement of the platforms and environments that support online and blended learning across King’s College London. At the same time, you’ll benefit from being part of a creative and experienced team of designers and researchers within King’s Digital, working at the intersection of user experience, technology, and education.

The role is primarily based at King’s Waterloo campus (James Clerk Maxwell Building), with flexibility to work remotely as part of King’s hybrid working model.

 About the role 

This position sits within the User Experience team in King’s Digital and works in close collaboration with the Digital Education directorate to enhance the platforms and environments that shape the learning experience at King’s College London. The role is focused on improving the virtual learning environment that supports our online and blended courses, ensuring it meets the evolving needs of students and educators alike.

As a Product Designer, you will play a key role in shaping how learners interact with our digital platforms. Working closely with Learning Technologists, fellow Product Designers, and UX Researchers, you’ll use insights from user research to design experiences that are not only visually cohesive and intuitive but also effective.

You’ll bring a strong passion for UX research and design, applying a deep understanding of learner needs—grounded in data and research—to inform decisions that enhance engagement, satisfaction, and success. Your work will directly contribute to creating meaningful, accessible, and impactful learning experiences—helping to define the future of digital education at King’s.

Your day-to-day role will include, but is not limited to:

•       Champion user-centred and learning experience design, advocating for solutions that enhance how students engage with King’s digital learning platforms.

•       Collaborate across King’s Digital and the Digital Education directorate, aligning design efforts with shared goals and contributing to the enhancement of online and blended learning environments.

•       Engage with the wider institutional Technology Enhanced Learning (TEL) community and faculty representatives to gather insights, co-create solutions, and ensure designs meet the needs of diverse learners and educators.

•       Lead and support UX and LX research, using insights to inform design decisions, evaluate impact, and continuously improve the student experience.

•       Use contemporary design and collaboration tools (e.g. Figma, Miro, Maze, UserBrain, EnjoyHQ) to communicate ideas, iterate designs, and gather feedback.

•       Contribute to product roadmaps and design strategy, helping prioritise the team’s backlog and aligning deliverables with broader innovation goals.

•       Promote best practices in UX, UI, and interaction design, including the use of design systems, prototyping, and user testing.

•       Communicate clearly and effectively with technical teams, academic stakeholders, and peers, both visually and verbally.

•       Foster communities of practice around UX and LX design, promoting consistent, high-quality experiences and encouraging institution-wide adoption of user-centred approaches.

This is a fixed-time role – 100% full time equivalent, and you will be offered a 2-year contract.

About you

To be successful in this role, we are looking for candidates to have the following skills and experience:  

Essential criteria

1. A degree or equivalent qualification(s) and demonstrable industry experience in a relevant field such as product design, Learning Experience (LX) design, UX/UI design, education or human-computer interaction.
2. A strong portfolio showcasing UX, UI or LX design across web and mobile platforms, demonstrating your end-to-end product design process—from discovery and ideation to prototyping, testing, and iteration.
3. Please include a link to your portfolio with your application.
4. Proven ability to apply research strategies to improve the user experience, including the use of user journey mapping, problem framing, ideation, prototyping, and validation. This includes proactively conducting generative and evaluative research using qualitative, quantitative, attitudinal, and behavioural methods, as well as applying analytics and user data to uncover insights, inform design decisions, evaluate learning impact, and drive continuous improvement of learner-centred digital experiences.
5. Ability to design digital experiences that align with educational objectives, demonstrating an understanding of how interface design can support learner engagement, comprehension, and progression.
6. Strong knowledge of accessibility standards, including WCAG and relevant legislation, and how to apply them to ensure inclusive learning experiences.
7. Ability to proactively organise own workload and resources and to lead on projects, providing guidance and work estimations, dependencies and managing concurrent activities.
8. Demonstrated ability to collaborate across multidisciplinary teams, including designers, developers, learning technologists, faculty professional services and academic stakeholders to co-create impactful learning solutions.
9. Ability to deliver compelling presentations, demonstrations and reports to communicate design decisions and get stakeholders buy-in.

Desirable criteria

1. Understanding of educational technologies for higher education and their use by students and academics (e.g. Moodle, Kaltura).
2. Working knowledge of learning analytics with a focus on using data insights to inform design templates and best practices for online learning in higher education.
3. Working knowledge or interest in statistics for UX.
4. Proven commitment to diversity and inclusion.

Downloading a copy of our Job Description

Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the page. This document will provide information of what criteria will be assessed at each stage of the recruitment process.

Further information

We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community.

We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King's.

As part of this commitment to equality, diversity and inclusion and through this appointment process, it is our aim to develop candidate pools that include applicants from all backgrounds and communities.

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

To find out how our managers will review your application, please take a look at our ‘ How we Recruit’ pages.