King's College London

About us:

The King’s community is dedicated to the service of society. King’s Strategic Vision 2029 sets out our vision for the future, shaped around five priority areas: educate to inspire and improve; research to inform and innovate; serve to shape and transform; a civic university at the heart of London; and an international community that services the world. Our ambitious Education Strategy sets out the actions that we must take to transform how we teach, how and where our students learn and how we support them during their time with us.

King's College London, a leading global university with a commitment to impactful research and education, provides comprehensive support services for its diverse student body.  Within Student Advice, Wellbeing and Welfare Services, dedicated practitioners, including the Money & Housing Transitions Adviser, offer crucial assistance to students facing a range of complex challenges affecting their lives and studies. These professionals work collaboratively to ensure a supportive and inclusive environment for all.

We are part of the Students & Education Directorate, a collection of wide-ranging professional services in place to support King’s students and their education. As a directorate we manage the student lifecycle from application to graduation and beyond, to ensure a coherent and seamless student experience and effective administrative processes, working closely with King’s faculties to do so.

About the role:

We’re looking for a compassionate and motivated individual to join our Advice, Wellbeing & Welfare team as a Money & Housing Transitions Adviser. This role is ideal for someone with experience supporting students, young people, or vulnerable adults through periods of change, who is now looking to develop a career in advice and guidance. You’ll empower students to make informed decisions about their finances and accommodation, helping them build the skills and confidence to navigate the challenges of university life—particularly in London’s complex housing market. If you’re passionate about student wellbeing, confident communicating complex information clearly, and excited to contribute to a supportive, student-centred service, we’d love to hear from you.

We encourage applications from candidates who have experience from both within and outside of the Higher Education sector where they can demonstrate the skills needed to succeed in this role.

This is a full time position (35 hours per week), and you will be offered an indefinite contract.

We are happy to consider job sharers if two suitable candidates to share the role apply and are successful at interview.

About you:

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

1. Relevant experience in advice or support settings: We welcome applicants from a wide range of backgrounds. You may have worked in student services, legal or community advice, housing support, youth work, or other roles supporting people—particularly young people or vulnerable adults—through complex or transitional situations. We’re looking for someone who can demonstrate empathy, resilience, and a commitment to empowering others.
2. Strong interpersonal and communication skills: You are friendly, approachable, and kind, with excellent customer service skills. You can communicate clearly and sensitively with people from diverse backgrounds, both in writing and in person, and you understand the importance of tact, discretion, and confidentiality.
3. Ability to work collaboratively and escalate appropriately: You are a team player who contributes positively to group discussions and shared goals. You understand your own limits, know when to ask for help, and are confident escalating complex or sensitive cases to senior colleagues.
4. Commitment to data protection and ethical practice: You understand the sensitive nature of personal data and the importance of maintaining confidentiality and complying with Data Protection Legislation—both in your own work and when supporting others in the team.
5. Ability to explain complex information clearly: You can break down complex topics—such as housing rights, student finance, or welfare benefits—into accessible, student-friendly language. You’re confident creating or contributing to written resources, guidance materials, or digital content.
6. Organised and self-motivated: You can manage your time effectively, balance competing priorities, and work independently as well as collaboratively. You’re comfortable working in a fast-paced environment and can adapt to changing needs.
7. Digital confidence and IT skills: You have good working knowledge of Microsoft Office (including Excel and Teams) and are confident using digital tools and platforms. You’re comfortable learning new systems and using them to manage information and communicate effectively.
8. Commitment to inclusive, student-centred support: You are passionate about helping students build the skills and confidence to navigate challenges independently. You understand the value of self-serve resources and are committed to helping students become informed, capable decision-makers.

Desirable criteria

1. Experience supporting students or young adults through transitions: This could include helping individuals navigate changes in study, housing, finances, or personal circumstances—particularly in higher education, youth work, or community support settings.
2. Experience developing or maintaining advice resources: You may have contributed to online knowledge bases, written guidance materials, or created engaging content (e.g. workshops, videos, or digital tools) to support learning and self-resolution.

Downloading a copy of our Job Description

Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the page. This document will provide information of what criteria will be assessed at each stage of the recruitment process.

Further information:

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

To find out how our managers will review your application, please take a look at our ‘How we Recruit’ pages.

Interviews are due to be held week commencing 11th August.