King's College London

About us:

The Education Support Team is seeking a Programme Officer to offer high quality administrative support to postgraduate taught programmes within the School of Academic Psychiatry at the Institute of Psychiatry, Psychology and Neuroscience.

About the role:

We are pleased to offer this exciting opportunity to join the Academic Psychiatry cluster as part of a dynamic and collaborative team of Programme Officers and Senior Programme Officers. This role plays a crucial part in delivering high-quality operational programme management, providing a consistent, accurate, and timely service across a wide range of academic support activities.

As Programme Officer, the post holder will be responsible for supporting both students and academic staff on a day-to-day basis. Duties will span the full academic cycle and responsibilities will include, but is not limited to, timetabling, module selection and evaluation, student registration, and oversight of DBS and Occupational Health processes. They will also contribute to committee servicing, monitoring student attendance and engagement, and assist in the planning and delivery of other supporting events.

Reporting to the Programme Manager and receiving supervision from a Senior Programme Officer, the post holder will work in accordance with university deadlines, faculty requirements, and relevant regulations. All work will be expected to be carried out with professionalism, sensitivity, and a commitment to confidentiality.

A key aspect of this role involves resolving student and academic queries—both in person and via email—in a timely and supportive manner. The post holder will be expected to manage routine enquiries independently, escalating more complex issues as appropriate. Flexibility and teamwork are essential, particularly during periods of high activity, when Programme Officers may be required to provide cover for colleagues and support the training and development of new team members.

The post holder will take shared responsibility for ensuring that administrative systems and data management processes are accurate, compliant with internal policies and GDPR, and aligned with university retention schedules.

This is a full time post (35 hours per week), and you will be offered an indefinite contract.

About you:

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

1. Excellent written and verbal communication skills, with the ability to draft documents and correspond with diverse audiences.
2. Excellent organisation and time management skills, capable of managing and prioritising workloads.
3. Strong numeracy skills and the ability to analyse and interpret complex data accurately 
4. Excellent proficiency in IT systems, including Microsoft Officer Suite, and the ability to work on new systems.
5. Methodical, detail oriented and flexible in approach to work, comfortable with adapting to change, while maintaining a high level of accuracy.
6. Ability to work with a broad range of stakeholders in a professional and assured manner.
7. Proactive with the ability to work independently as well as delivering within a team.
8. Curious, customer service oriented, with a commitment to personal accountability, continuous improvement, and driving own professional development.

Desirable criteria

1. Degree level or equivalent qualification or experience
2. Experience in the use of databases, student records systems (such as SITS) and virtual learning environments
3. Prior experience of working in a customer-facing environment

Downloading a copy of our Job Description

Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the page. This document will provide information of what criteria will be assessed at each stage of the recruitment process.

Further information:

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

To find out how our managers will review your application, please take a look at our ‘How we Recruit’ pages.

Interviews are due to be held week commencing 18th August 2025.