King's College London

About us 

​​King’s Summer Programmes is a specialist creative business development unit that designs, develops and delivers open enrolment and bespoke seasonal international education programmes in line with King’s Education Strategy.   

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​Its portfolio includes flagship undergraduate and pre-university summer schools, customised undergraduate and postgraduate student programming for international partners, short courses and overseas programmes offered in face-to-face modalities. ​  

About the role 

The postholder will join the Summer Programmes team to support the delivery of seasonal education in London, acting as the main contact for programme queries and providing excellent customer service to prospective applicants, parents, and students. They will play a key role in assisting the Programme Delivery Manager (Student Experience) and Programme Delivery Specialist (Academic Programme) in the planning and execution of both Pre-University and Undergraduate summer schools, including organising the social programme and coordinating temporary staff.  

The workload varies throughout the year, during June to August, the postholder will be expected to be present on campus in London every working day. This contract is part of King’s trial of hybrid working, allowing team members to work remotely part of the week when programmes are not in session. The postholder must also be prepared to attend events in the evening or on weekends as required and may need to travel internationally for programme delivery. The role will be based at King’s Strand Campus.  

This role offers an exciting opportunity for a proactive and motivated individual with a strong interest in global Higher Education to join a dynamic and inspiring team at one of the world’s leading universities.  

This team operates internationally, with programming and networking taking place across the world, so strong cultural awareness and an international outlook is essential. The ability to adapt experience and skills to performing role tasks internationally (and onsite overseas on occasion) is key.  

Key responsibilities include providing exceptional customer service as the first point of contact for queries, ensuring prompt and accurate responses, as well as the processing of student applications according to entry requirements. The postholder will also assist in organising student events and social activities, ensuring all logistical and safety aspects are covered, and will manage communication with students and university departments to ensure smooth programme delivery. Additionally, they will play a role in safeguarding under-18 students and assist with recruitment and payroll administration for temporary staff.  

KEY RESPONSIBILITIES

Customer Service and Administration (50%)   

• Act as the first point of contact for students, prospective applicants, and parents, providing an exceptional standard of customer service at all times.   

• Coordinate prompt responses to all queries, ensuring a satisfactory resolution is achieved and response times are minimal.  

• Direct customers to the correct information and escalate issues to relevant team members or departments as needed to ensure query resolution.  

• Process student applications according to entry requirements, ensuring applications are accurately assigned the correct status to reflect their progress.  

• Check and update student information on their application and/or record to aid in responding to enquiries.  

• Report on student recruitment numbers against established targets to aid others in decision-making.   

• Produce, maintain and update communication templates and FAQs.  

• Assist with updating the content of printed, digital marketing and promotional materials, including student pre-arrival information.  

• Produce, maintain and update communication templates and FAQs as instructed by the line manager.  

• Assist with student engagement campaigns including social media, webinars and networking events.  

• Provide cover during periods of absence of the Senior Administrator.  

Programme Planning and Delivery (45%)  

• Assist with organisation and coordination of the student events and social activities, ensuring all excursion bookings and related risk assessments are complete  

• Ensure all students are enrolled correctly on relevant systems  

• Guide students in completing pre-arrival tasks, providing support regarding their timetables and attendance.  

• Create student class lists and attendance records and ensure these are completed on time and kept up to date  

• Assist the Programme Delivery Manager (Student Experience) with the management administration of temporary staff and act as the first point of contact for temporary staff queries  

• Send regular programme communication to students via the appropriate channel (email, Teams, KEATS, surveys) as directed by the Programme Delivery Manager (Student Experience)  

• Compile feedback results as directed by the Programme Delivery Manager (Student Experience) and Programme Delivery Specialist (Academic Programme)  

• Assist in the generation of Certificates of Participation for Pre-University and customised programmes and emailing documents to students, along with tutor feedback within set deadlines.   

Other (5%)  

• Work within under 18 student safeguarding policies and processes, and take an active role in ensuring they are followed by others  

• Assist the Senior Administrator with the recruitment and payroll administration of Summer temporary academic and support staff  

• Assist with communication with other university departments such as Timetabling, Residences, Catering, Events and the Student Union to ensure that they have the up-to-date information on student numbers and requirements; escalate issues in a timely manner if required  

• Engage in continuing professional development and training initiatives  

The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.  

This is a full-time post (35 hours per week), and you will be offered a fixed term contract until 31.07.26.

About you

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

1. ​Proven administrative support experience with the ability to manage and prioritise a busy workload, balance competing deadlines and stay organised under high-pressure, fast-paced conditions.
2. ​High level of accuracy and attention to detail, with experience tracking, recording, and managing multiple areas of work simultaneously.
3. ​Strong customer service skills, with a professional and proactive approach to resolving problems, both independently and collaboratively, in a customer-focused environment.
4. ​Excellent oral and written communication skills, able to convey complex information clearly to a range of audiences.
5. ​Strong interpersonal and teamwork skills, able to liaise effectively with colleagues, stakeholders, and external partners, building positive working relationships to achieve project aims.
6. ​Good numeracy and data-handling skills, with the ability to gather, analyse, and present data in a clear and interpretable format.
7. ​Proficient in Microsoft 365 applications (including Word, Excel, and PowerPoint), with the ability to contribute to service and system improvements.
8. Awareness of data protection requirements and the ability to handle sensitive personal data in compliance with legislation

Desirable criteria

1. ​Experience working in the higher education sector or within a complex, multi-site organisation.
2. ​Experience supervising or training others, including temporary staff.
3. ​Experience using higher education admissions systems.
4. ​Experience using web content management software.
5. ​Commitment to equality, diversity, and inclusion, with an active approach to addressing potential bias.

Downloading a copy of our Job Description

Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the page. This document will provide information of what criteria will be assessed at each stage of the recruitment process.

Further information

We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community.

We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King's.

As part of this commitment to equality, diversity and inclusion and through this appointment process, it is our aim to develop candidate pools that include applicants from all backgrounds and communities.

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

To find out how our managers will review your application, please take a look at our ‘How we Recruit’ pages.

This post is subject to Disclosure and Barring Service clearances.