King's College London

About us 

Our mission is to provide transformative, high-quality digital education, so students can learn, wherever they are. 

We collaborate with academics and professional services staff across the university, and with our external partners, to design, develop and deliver a wide range of educational programmes.

Our learners study with us from across the world, choosing when and where they study, working around their schedules.

We are a dynamic team with ambitious growth targets in a priority area of development for King’s: online distance education. We proudly foster a supportive culture and community which prioritises both individual and collective wellbeing.

Employee support at King’s includes flexible working arrangements, paid maternity/shared parental leave, menopausal support, an active wellbeing programme, training and development opportunities and much more. All of our staff benefit from a generous pension contribution as well.

As part of King’s hybrid working, all team members can work remotely for part of the week if they wish.

Join us as we open futures and unlock potential 

About the role 

King’s Digital is seeking a dynamic and visionary Head of Student Success to lead our dedicated coaching and advising team, supporting a global community of online master’s students.

In this pivotal role, you’ll provide strategic leadership to ensure a world-class, personalised student journey. You’ll champion innovation, harnessing digital and AI-enabled solutions to enhance service delivery, streamline processes, and empower both students and staff. With a strong focus on collaboration, you’ll work closely with internal and external stakeholders to shape policies and practices that reflect the evolving needs of distance learners.

As a senior leader, you’ll foster a high-performing, inclusive team culture rooted in trust, transparency, and continuous improvement. You’ll inspire excellence, drive data-informed decision-making, and ensure that every student feels supported, heard, and valued throughout their academic journey.

This is a unique opportunity to make a lasting impact at the forefront of digital education, contributing to King’s commitment to equity, innovation, and student success.

If you’re ready to lead with purpose and help shape the future of online learning, we’d love to hear from you.

This is a full-time post (35 hours per week), and you will be offered an indefinite contract.

About you

To be successful in this role, we are looking for candidates to have the following skills and experience: 

Essential criteria

1. Significant leadership experience including strategic planning, leading teams through change, managing service performance and delivering measurable outcomes
2. Management experience including recruitment, training, coaching, performance and development of employees
3. Understanding of, and interest in, the global online education market and the needs and challenges faced by online distance learners
4. Exceptional communication and relationship-building skills, with the ability to build rapport, influence and collaborate with both academic and professional services colleagues and external partners
5. Proven ability to manage a busy workload with competing priorities, including skills in decisiveness and organisation
6. Experience using digital systems and GenAI, including analysing data, report writing and drawing conclusions which can be communicated with impact to drive service performance
7. Evidence of own continuous professional development and networking in areas relevant to this role (leadership, online education, student success)

Desirable criteria

1. Direct experience of working within online and/or distance learning environments, in a leadership capacity
2. Coaching qualification
3. Leadership qualification
4. Direct experience of working with third party organisation(s) to deliver services for students or other end users

Downloading a copy of our Job Description

Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the page. This document will provide information of what criteria will be assessed at each stage of the recruitment process.

Further information

We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community. 

We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King's.

As part of this commitment to equality, diversity and inclusion and through this appointment process, it is our aim to develop candidate pools that include applicants from all backgrounds and communities.

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

To find out how our managers will review your application, please take a look at our ‘How we Recruit’ pages.

Interviews are due to be held on Monday 10th November 2025.